Gratitude Overflowing! We are absolutely thrilled to share the joy of receiving a heartfelt 5-star review from some very special guests who hold an irreplaceable place in our hearts. Your kind words have lit up our day, and we feel incredibly blessed to have had the opportunity to create a memorable experience for you. Thank you for choosing us and for taking the time to share your thoughts. Your support means the world to us, and we can't express how much it warms our hearts. We're so grateful to have guests like you who inspire us to continually strive for excellence. Looking forward to welcoming you back soon and creating more cherished moments together!
Thank you ever so much for taking the time to share your feedback about your recent stay at Alaskan Suites! We are delighted to hear that you had a positive experience and that you found our accommodations to your liking. It warms our hearts to know that our commitment to providing a clean and comfortable environment, coupled with the best views in Homer, added to the enjoyment of your visit. We strive to make the check-in process seamless and respond promptly to any requests, and we're thrilled to hear that our efforts were appreciated. Your kind words motivate us to continue delivering exceptional hospitality, and we genuinely look forward to the opportunity to host you again, hopefully next year. If there's anything specific you'd like to share or suggest for an even more delightful stay in the future, please feel free to let us know. Wishing you wonderful experiences in your future travels, and we can't wait to welcome you back to Alaskan Suites!
Thank you for the positive feedback! We are so happy that you enjoyed your stay with us and we are your first pick in the future. We look forward to seeing you again!
Thank you so much for staying with us and thank you for the great review. We would be very happy to host you again.
Thank you for the review. We are very happy that you enjoyed your stay and were able to feel relaxed. If you ever get the chance to be in our area again, we would be happy to have you stay again.
Thank you so much for your review, we appreciate all input. Now from our point of view! The card used for this reservation was declined for the second half of the payment. Our office called at around half past nine, while a vehicle was still on site. We called from our registered business number leaving a voicemail stating who we were and why we were calling. We followed up with a text message as we do with most of our guests, again stating who we were and asking the guest to call us on back on our business number(the number we were contacting from). It showed that the guest or person in possession of the phone read our message and therefore knew the reservation was not paid for. The guests left our property. We waited several hours before attempting to contact again, this time from the general managers (my) phone. When our call was ignored and the text follow up was read, we tried from another work number and then we submitted a claim to the booking company. At all times we identified ourselves and what business we were calling from and asked that they call the main listed number. We do not make a habit of harassing our guests, however the payment issue was not a failure on the booking platform, the guests card was declined and they left our property after having been notified. At any time during that day had the guest or one of their family members responded to us letting us know they would call after said boat trip, we would have waited patiently. Leaving a hotel with an unpaid balance is theft of services and while we do not assume that is what was happening, when there is no communication we are left with no other recourse.
