阿列佐索拉酒店-住客评论

Guest（Other） 2026-01-01
We stayed at the hotel for two nights with our family and overall the experience was okay. The pool water was quite cold, even in the heated pool. The restaurant was very noisy and echoing, which made dining indoors rather uncomfortable. The food was average, nothing special. The evening disco was a nice bonus for the children.
酒店回复：
Dear Guest,We thank you for taking the time to provide us with your feedback.We are sincerely sorry that some aspects of your stay did not meet your expectations. Our team strives to maintain optimal conditions in all areas, and we regret any discomfort caused by the ambient factors during your visit. Regarding the dining experience, we appreciate your input as we continuously work to balance atmosphere with comfort.It’s delightful to hear that the evening entertainment added enjoyment for your children. Creating memorable moments for families is a priority, and we’re glad this aspect resonated positively during your stay.We hope to see you again soon.Best regards,Luis RamosGeneral ManagerAllegro Isora
Guest（Family） 2025-09-01
I had a wonderful stay at this hotel. The staff were truly amazing—friendly, helpful, and always attentive. The food was very good, with plenty of variety to enjoy. Another big plus is the convenient location; there’s a bus stop right in front of the hotel, making it easy to travel anywhere you need. Overall, a fantastic experience and I would definitely recommend this hotel!
酒店回复：
Dear Nicoleta,Thank you for sharing such a positive review!We're delighted our team's attentive service made your stay memorable and that you appreciated the diverse culinary offerings at La Tahona restaurant. Our prime location near Playa de la Arena beach and convenient transport links aims to enhance our guests' exploration of Tenerife's natural wonders like the Los Gigantes cliffs.Your perfect ratings across cleanliness, facilities, and amenities reflect our commitment to quality, which we continuously maintain through recent renovations. We're particularly pleased you enjoyed the heated pool area and children's water features during your winter stay.We look forward to welcoming you back. Best wishes,Luis Ramos General Manager Allegro Isora
Guest（Other） 2025-09-01
A good stay with room for improvement We enjoyed our stay, and the staff at the front desk, lifeguards, and restaurant were all very friendly, helpful, and attentive. The food was excellent, and we really liked how the hotel changed themes and cuisines each night. The waiters were especially kind and supportive with our two young boys. The hotel is pram friendly, with easy access to all areas. The kids pool is fantastic, with both big and small slides that kept our boys entertained for hours. Evening entertainment was also very enjoyable, with energetic staff who brought a lot of fun and made sure the children were involved. The rooms are very spacious, and the beds are comfortable, but the biggest downside for us was the cleanliness. When we arrived, we noticed small mites in the bathroom. Even though we asked for it to be thoroughly cleaned, it was not, and my wife had to take care of it herself every day. We also followed the instructions to have the bed sheets changed, but this did not happen until we asked the cleaning team directly on day 4. Although they claimed the sheets had been changed, a small transfer mark from my wife’s black swimsuit stayed on the corner of my son’s bedding throughout our stay. If there was one improvement we would suggest beyond cleanliness, it would be to add a snack and drinks bar at the kids pool. It is not a major issue, but it would save the walk when spending long afternoons there.
酒店回复：
Dear Guest,Thank you for taking the time to share your experience with us.However, we sincerely regret that certain aspects of your experience fell short of our usual standards. Our housekeeping team remains available around the clock to address any maintenance needs during stays, and we encourage guests to contact reception immediately for assistance with room servicing requirements.It’s wonderful to know our team’s warm service across reception, dining, and leisure areas contributed positively to your holiday. The culinary team particularly enjoys creating diverse theme nights, and we’re thrilled these resonated with your family. Our recently upgraded children’s pool complex with dual slides continues to be popular with young guests, and we’re pleased it provided lasting enjoyment for your sons.We look forward to having the opportunity to welcome you back in the future. Best wishes,Luis RamosGeneral ManagerAllegro Isora
Guest（家庭旅游） 2025-08-01
Saubere Zimmer und zuverl?ssige Zimmerreinigung, das Essen beim Buffet war lecker und immer warm. Das Hotelpersonal war sehr nett und gut gelaunt, und zu jederzeit hilfsbereit.
Guest（Other） 2025-07-01
First off I should say the food, or at least the breakfast is excellent. However I had two short stays of 3 and 1 night. Showers floods the lounge!! I was on the ground floor and both rooms had insecure patio doors. Air con was a blessing and the staff are great. Area around? If you’re not half / full board limited options. I stay as it’s convenient for family but may look at other options. Especially as I was awoken at 07:00 by staff outside the bedroom discussing everything but work.
Guest（家庭旅游） 2025-07-01
El hotel está bien, aunque los ba?os con tanta cal necesitan una buena limpieza. La comida buena, pero el comedor no esta muy bien organizado. Largas colas para entrar.
Guest（Other） 2025-06-01
It has been a while since I was this disappointed with a hotel. Cleanliness or the lack of has probably been the biggest factor - whether it was by the pool or in the rooms. We also felt you cannot really talk about hospitality as such- the staff, bar one or two exceptions, are doing just enough, barely offering a smile - not the energy you want to be around. Activities for kids not adequately advertised- most entertainment seems to have been happening by one pool and no staff bothered to walk around the others to ask the kids to join- very disappointing. The food was an average all inclusive buffet, nothing remarkable to point out, however the coffee was pretty good. Towels left on sunbeds from 7am- so if you are later you struggle to find space. Very disappointing stay, would not recommend.
Guest（其他） 2025-06-01
O hotel é confortável porem alguns staffs precisam de treinamento. Todos os dias o pessoal da limpeza esquecia coisas básicas do quarto como papel higiênico, toalha, sabonete liquido e a gente tinha q se estressar com a recep??o pedindo. Uma noite, houve um vazamento de agua do freezer espalhando agua p todo lado pedimos toalhas para sanar o vazamento e esperamos por 2 horas e ninguem trouxe e o pior o funcionário da recep??o da noite foi extremamente mau educado. A comida era de boa qualidade mas alguns funcionários faziam com ma vontade alguns pratos que nem sal/ tempero colocavam. Os gar?ons era muito atenciosos e educados. Nao voltaria.
Guest（Other） 2025-05-01
Furnitures like the couch need to be updated the kitchen cabinet was not screwed in right. The bathroom smelled aweful. The cleaning lady did not even empty the kitchen bin. The sea view was nice. Pool a little too cold but great view of the mountain
Guest（其他） 2025-05-01
Todo genial!!! La comida súper buena, la gente súper amable, hotel confortable y cómodo para ir con ni?os genial,los chicos de animación Alex, yanis y ilenia sobre todo aunque en general todo el mundo muy amable volvería encantada !!

阿列佐索拉酒店

客户评价 由实住客人提供的真实点评

Guest（Other） 2026-01-01

Guest（Family） 2025-09-01

Guest（Other） 2025-09-01

Guest（家庭旅游） 2025-08-01

Guest（Other） 2025-07-01

Guest（家庭旅游） 2025-07-01

Guest（Other） 2025-06-01

Guest（其他） 2025-06-01

Guest（Other） 2025-05-01

Guest（其他） 2025-05-01

客户评价由实住客人提供的真实点评