Dear Guest,Thank you for taking the time to share your detailed feedback about your stay. While we are glad to hear that you appreciated the spacious and clean rooms as well as our convenient location near the Christmas market, we deeply regret the shortcomings you experienced.We sincerely apologize for the issues with the bathroom cleanliness. This is far below the standard we strive to maintain, and your comments will be immediately addressed with our housekeeping team to ensure such oversights do not happen again.Regarding your dining experience, we are truly sorry for the inconvenience caused by the misunderstanding about restaurant availability. It is disappointing to hear that no one checked properly, and we regret that this left a negative impression during your stay. We will review our reservation procedures to ensure a more accurate and attentive approach moving forward.Lastly, we appreciate your feedback about the breakfast and will work on improving the quality and variety of our offerings to better meet the expectations of our guests.Thank you for bringing these matters to our attention. Your feedback is invaluable to us as we continuously strive to enhance our service and facilities. We hope to have the opportunity to welcome you again and provide you with a much better experience.Kind regards,Alexander MusyGeneral Manager
Dear guest,thank you very much for your stay and the time you spend to evaluate our hotel. I am very happy to read, that we could meet your expectations and that you fully enjoyed the time in the Althoff Hotel Fuerstenhof Celle I really hope to welcome you again soon and remain withkind regardsAlexander MusyGeneral Manager
Sehr geehrter Gast,ich m?chte mich sehr herzlich für Ihren Besuch und für Ihre ausführliche Beschreibung Ihres Aufenthaltes bedanken. Ihre lobenden Worte haben mich sehr gefreut. Ihre Kritikpunkte nehmen wir ebenfalls sehr ernst, hilft mir diese, Fehler und M?ngel zu erkennen, unsere Leistung zu hinterfragen und wo sich Bedarf zeigt, zu verbessern. Wir würden uns sehr freuen, wenn Sie uns bald wieder besuchen und wünschen Ihnen bis dahin alles Gute!Mit freundlichen Grü?en aus CelleAlexander MusyGeneral Manager
Dear guest,Thank you for taking the time to share your feedback about your recent stay with us. I'm delighted to hear that you found our hotel beautiful, appreciated our accessible room, and enjoyed our restaurant.However, I must sincerely apologize for the several inconveniences you experienced during your stay. The malfunctioning digital room service system and the broken Nescafé machine that remained unrepaired despite being reported are completely unacceptable. You are absolutely right that this reflects poor service standards on our part, and I take full responsibility for these oversights.Regarding the pool area, I'm pleased to inform you that we actually do have three shower facilities available in that area. I apologize if these weren't clearly indicated or easily accessible during your visit - we will ensure better signage and information is provided to our guests.Your feedback is invaluable in helping us identify where we need to improve. The issues you've raised will be addressed immediately to ensure future guests don't experience similar problems.I would be honored if you would give us another opportunity to prove that we can do much better and provide the exceptional service you deserve.With sincere apologies and warm regards,Alexander MusyGeneral Manager
Dear guest ,Thank you very much for taking the time to take part in the survey and to rate your stay.We were very pleased to be your host and take your criticisms/comments very seriously, as we are always open to constructive criticism, which helps us to recognize mistakes and shortcomings, to question our performance and to improve where necessary.We very much hope to be able to welcome and pamper you again at the Althoff Hotel Fürstenhof on your next visit to Celle. Until then, my team and I wish you all the best.Best regards from CelleAlexander MusyGeneral Manager
Thank you very much for taking the time to take part in the survey and to rate your stay.We were very pleased to be your host and take your criticisms/comments very seriously, as we are always open to constructive criticism, which helps us to recognize mistakes and shortcomings, to question our performance and to improve where necessary. Ensuring our guests' satisfaction is a top priority for me, and I take full responsibility for the quality of our product and service. Rest assured, that I have already taken steps to address the issues you raised to prevent them from occurring in the future. I sincerely apologize for any inconvenience caused and hope you will consider giving us another opportunity to exceed your expectations.We appreciate your understanding and wish you all the best.Kind regardsAlexander MusyGeneral Manager
