Thank you for your kind words. We are delighted to hear you enjoyed the property and found it beautiful and calming. We hope to welcome you back soon!
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced upon arrival and for the frustration this situation caused.Due to the holiday season, the reception hours at A?oreta Resort were exceptionally reduced on that day. Unfortunately, we acknowledge that this information was not communicated clearly enough in advance, and we truly regret the lack of prior notification through the ******* platform.Although we did provide an alternative solution by redirecting you to our sister property, FAY Victoria Beach, where reception is available 24 hours a day, we understand that having to travel to another hotel and manage international phone calls was far from ideal. We are sorry for the inconvenience this caused and for the feeling of abandonment you described.We are pleased to know that the room met your expectations in terms of cleanliness and comfort. However, we fully understand that the overall experience was negatively impacted by the lack of on-site assistance.Please rest assured that we take your comments very seriously. We are already reviewing our communication procedures, especially during holiday periods, to ensure clearer instructions, improved signage, and better remote support for our guests.Thank you again for your valuable feedback, which helps us improve our service. We truly regret that your experience did not meet your expectations and hope to have the opportunity to offer you a better stay in the future.Kind regards, A?oreta Resort Team
Thank you for your feedback. We would like to clarify that we have a fabulous restaurant, Bendita Katalina, open this season for lunches and à la carte breakfasts.Reception is staffed until 6 pm, and keypad access for the front door, lift, and rooms provides extra security and flexibility for our guests. We appreciate your comments and we hope to welcome you again soon. Best Regards, A?oreta Resort Team
Thak you for your feedback. We hope to see you again !! Best Regards, A?oreta Resort Team
Thank you very much for your kind review! We're delighted to hear that you enjoyed our service, the building, and the beautiful surroundings. We're also pleased that you liked the breakfast so much you ordered a second!We sincerely apologize for the issues you encountered with the kettle socket and the cigarette packet, this is certainly not the standard we strive for. Your feedback has been shared with our housekeeping and maintenance teams to ensure it doesn't happen again.We truly appreciate your comments and hope to welcome you back soon for an even better stay! Best Regards, A?oreta Resort Team
Dear Kerstin, Thank you so much for your kind words! We are delighted to hear you enjoyed the breakfast, we hope to welcome you back soon! Best Regards, A?oreta Resort Team
Estimado Enrique, ?Muchas gracias por tus comentarios! Nos alegra saber que disfrutaste del entorno tranquilo, la atención del personal y el desayuno. Tomamos nota de tus sugerencias, ya que nos ayudan a mejorar. ?Esperamos recibirte nuevamente! Saludos cordiales, Equipo de A?oreta Resort
Dear Jorge,Thank you very much for your feedback and for highlighting our location, we are glad you enjoyed it!We are sorry to hear about the confusion in finding the front desk. Your comments help us improve, and we will work on clearer signage and directions to make the arrival experience smoother for our future guests.We truly appreciate you choosing A?oreta Resort and hope to welcome you back soon.Warm regards,A?oreta Resort Team
