Dear Guest User, Thank you for sharing your feedback. We’re sorry to hear about your disappointment regarding the bond. To clarify, the $200 bond is a standard part of our booking process and is clearly outlined at the time of reservation. It is fully refundable in line with our policy, and the amount will be returned to you within 5–7 business days. Our team is always available to assist with any questions about the process. We appreciate your comments and will continue working to ensure all guests feel well-informed and comfortable with the booking experience. Regards, APX Darling Harbour
Dear Guest User, Thank you for your feedback. We’re sorry to hear about your experience and will review your comments with our team to improve our service. Regards, APX Darling Harbour
Dear Guest User, Thank you so much for your wonderful 10/10 review! We’re delighted to hear that we could provide you with a comfortable stay during an unexpected change of plans. It’s great to know our reception team made you feel welcome and that you enjoyed the location, value, and overall experience. Your kind words mean a lot to us, and we look forward to welcoming you back anytime. Regards, APX Darling Harbour
Dear Guest User,Thank you for your feedback! We’re glad you had a good and comfortable stay. We look forward to welcoming you again soon. Regards, APX Darling Harbour
Dear MAk29, Thank you for sharing your feedback and for rating your stay 6.5. We appreciate your comments regarding our cleaning schedule and front desk hours. Our housekeeping service is provided every third day to balance guest privacy with regular upkeep, and our front desk team is available until 8 pm to assist with daily needs. We understand these arrangements may not suit everyone, and we’ll take your input into account as we continue to improve our services. We hope to have the chance to welcome you again and provide an even better experience. Regards, APX Darling Harbour
Dear Guest User, Thank you for your feedback and for rating us a 7. We’re glad you found the room clean and the location convenient, but we’re sorry for the issues with parking fees, Wi-Fi, and the power socket. The $200 bond is standard and fully refundable, and we’ll review your comments to improve our services. We appreciate your suggestions and hope to provide a smoother stay next time. Regards, APX Darling Harbour
Dear ChoumeiniuerFang, Thank you for your amazing feedback! We’re delighted you enjoyed our spacious, clean rooms and convenient location in the heart of Chinatown. It’s great to hear you found getting to Darling Harbour and QVB so easy. We look forward to welcoming you back for another pleasant stay. Regards, APX Darling Harbour