Dear Raj82, Thank you for your perfect rating and kind words! We’re delighted you enjoyed our spacious rooms and convenient location. We’re excited about the new swimming pool project and look forward to welcoming you back so you can experience it once it’s ready. Regards, APX Parramatta
Dear Guest User, Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the AUD 50 charge. To clarify, this fee was applied because the second bathroom was used, which had been communicated as unavailable during your stay. We understand how disappointing this felt, and we regret that this was not clearer to you. Your comments are important to us, and we will review how we communicate such rules to ensure guests are fully informed and avoid similar misunderstandings in the future. We appreciate your honesty and hope we may have the opportunity to provide you with a better experience next time. Regards, APX Parramatta
Dear Guest User, Thank you for the fantastic review! We're so glad you enjoyed our great location, friendly team, and the clean, quiet comfort of your room. We truly appreciate your kind words and hope to welcome you back again soon! Regards, APX Parramatta
Dear Guest User, Thank you for your kind words and for rating us 8.5! We're thrilled you enjoyed the spacious rooms and friendly service. We appreciate your feedback on the dishwasher and elevator access—these have been noted for future improvements. We look forward to welcoming you back! Regards, APX Parramatta
Dear XingyeSamuel, Thank you for your feedback. We're glad you appreciated the in-room kitchen and laundry facilities. We're sorry to hear that the cleaning service and overall experience didn’t meet your expectations. We hope to have the opportunity to provide you with a better stay in the future. Regards, APX Parramatta
Dear Chen, Thank you for your detailed feedback! We're glad you enjoyed the comfort and convenience of the apartment facilities, and that the nearby supermarket added to your stay. We appreciate your comments regarding check-in procedures and access, and we’ll continue working to make the process as smooth as possible for all guests. Your insights are valuable and help us improve. Regards, APX ParramattaWe hope to welcome you back again soon!
Dear Guest User, Thank you for your detailed feedback and for rating us a 7. We're glad the location suited your needs and that you'd consider staying with us again. We're truly sorry about the inconvenience with your groceries and appreciate your understanding. Your experience has been noted, and we'll continue working with our cleaning team to prevent similar issues in the future. Regards, APX Parramatta
Dear Timothy Chang, Thank you for your thoughtful feedback. We're glad to hear you found the facilities comfortable and the space ample. We appreciate your comments regarding the location and laundry detergent — your suggestions are valuable, and we’ll certainly look into how we can improve in these areas. Regards, APX ParramattaWe hope to have the opportunity to welcome you back for an even better sta
Dear Mona Antonnette, Thank you so much for your lovely review and perfect rating! We're delighted to hear that you, your husband, and your little one enjoyed your stay in our spacious one-bedroom apartment. It’s wonderful to know it felt homely and comfortable, and that your baby had plenty of space to explore! We’re also glad the kitchen amenities and our friendly staff helped make your stay even more enjoyable. Your kind words mean a lot to us, and we look forward to welcoming your family back again soon. Regards, APX Parramatta
