Thank you for your lovely review. We’re glad you enjoyed the cleanliness, comfortable bed, and our shared common areas. It’s great to hear you appreciated our convenient location near Old Quebec City and the many cafés and restaurants on St. Jean.We hope to welcome you back for another enjoyable stay!Kind regards,The Aneyro Team
Thank you for your feedback. We sincerely apologize for the delay at check-in and any inconvenience caused by the cleaner. We also regret that the property was difficult to locate and that your belongings were temporarily misplaced. We’re glad to hear that you enjoyed the room itself, and we appreciate your understanding regarding these issues. Your comments will help us improve our service for future guests.Kind regards,The Aneyro Team
Thank you so much for your wonderful review!We’re thrilled to hear that you found our communication helpful and the beds comfortable. It’s great to know you had a peaceful night’s rest .That’s exactly what we aim for!We truly appreciate your kind words and hope to welcome you back on your next visit to Québec City.Kind regards,James, Aneyro Hotels Collection
Thank you for sharing your feedback. We’re glad to hear that overall you enjoyed your stay.We’re very sorry for the disturbances you experienced from outside and neighboring rooms. Being in the heart of Old Quebec, our location can sometimes bring a lively atmosphere at night, and while we do our best to minimize noise, we understand that it can affect the experience of some guests. We appreciate your comments and will continue exploring ways to improve soundproofing and guest comfort.We hope to have the opportunity to welcome you back and provide a quieter and more restful stay next time.Warm regards,The Aneyro Team
Merci d’avoir pris le temps de partager vos impressions. Nous sommes désolés que votre séjour n’ait pas pleinement répondu à vos attentes. Nous tenons à préciser que nous sommes une auberge connectée et restons à la disposition de nos clients pour toute assistance pendant leur séjour.Nous prenons vos commentaires concernant la communication et les espaces communs très au sérieux et continuerons à travailler pour améliorer la clarté des informations sur toutes les plateformes. Nous espérons avoir l’occasion de vous accueillir à nouveau dans de meilleures conditions et restons disponibles pour répondre à toutes vos questions.
Thank you very much for your wonderful review and perfect rating! We’re delighted to hear you found the bed very comfortable and enjoyed your overall stay with us. We appreciate your comments regarding the bathroom ventilation and cabinet; your feedback helps us identify areas where we can improve.We’re glad our luggage storage option made your arrival and departure days more convenient, and that you enjoyed the easy walk into the Old Town.Thank you again for sharing your experience. We hope to have the pleasure of welcoming you back on your next visit!
Merci pour votre retour. Nous sommes ravis que vous ayez apprécié le quartier ainsi que notre service en ligne. Nous comprenons que l’insonorisation et l’ambiance de l’immeuble n’aient pas pleinement répondu à vos attentes. Notre batiment historique a son charme, mais nous prenons en compte vos remarques pour améliorer l’expérience de nos clients. Nous espérons avoir l’opportunité de vous accueillir à nouveau pour une expérience plus agréable.
