比佛利山阿瓦隆酒店，设计酒店旗下-住客评论

Guest（与好友旅游） 2025-12-01
after flying all night on a red eye. We arrived and they were unable to check us in had to call manager I had already communicated via text with them our flight arrives at 5:30am they were still unprepared.
Guest（Family） 2025-11-01
Clean. Staff were extremely courteous and helpful. I would definitely recommend this hotel
酒店回复：
Thank you for this great review, especially your expression of our courteous staff. We hope to welcome you back again soon!
Guest（Family） 2025-10-01
I arrived at 4:30pm and had filled out the check in form in advance, check in was at 3pm and at 4:30pm I was told room was not ready and they didn't know when it will be ready which was really annoying. I asked them to accomodate late checkout in that case and they rejected to accomodate a full late checkout at 4pm amd said i could checkout at 2pm. They said I was going to get free drinks (the VIP access mentioned also free drink per person per stay) but did not get jt. I also confirmed that I did not need valet parking as the street was full of parking spots. I got my room, the room was nice spacious and clean and checked out the next day. Afterwards I received a folio via email and I was charged for valet parking. I had to call them and tell them I was charged and they looked into it then reversed the charge. It is a great location, room was spacious but for the price paid horrible service. I had to run after them to get certain things done and I had to request late checkout when they failed to check me in on time.
酒店回复：
Thank you for taking the time to share your feedback. I'm truly sorry to hear about the series of service issues you experienced during your stay — That’s certainly not the level of service we strive to provide, and I understand how frustrating it must have been to have to follow up on multiple points yourself.I’m glad to hear you found the room spacious and clean and enjoyed the location, but I sincerely apologize that the service did not reflect the experience you expected or deserved. Your comments will be shared with our team for review and improvement. We truly value your feedback and hope to have the opportunity to welcome you back with a much smoother experience in the future.Warm regards,Martin
Guest（Business traveler） 2025-09-01
The room was spacious and comfortable, very walkable to the Golden Triangle and restaurants. Easy to take car shares to other spots in West Hollywood. Staff was excellent and friendly, with Maribel and Jeremy as standouts! Friendly, helpful and kind! Thank you for making my stay at the Avalon a great one!
酒店回复：
Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your room, and that our central location made exploring Beverly Hills and West Hollywood easy and enjoyable. A special thank you for highlighting Maribel and Jeremy — we’re so proud to have them on our team, and we’ll be sure to pass along your kind words.It was a pleasure having you with us, and we hope to welcome you back to the Avalon soon!
Guest（其他） 2025-06-01
Great location, front desk staff was very kind. Shower did not work well (shower head kept falling) and the drain barely worked. The room is in need of a good cleaning as there was dirt and stains on many of the walls, specifically around the AC. I was charged for valet when I never parked at the hotel and was told the “amenity fee” was for items like the soap/shampoo and “free waters” in the room, which seems very odd. Again, great location and staff, but business practices are a little concerning.
酒店回复：
Hi Christina,Thank you for your feedback and kind words about our location and front desk team — we truly appreciate it. I'm very sorry to hear about the glitches you experienced. We'll look into them immediately to ensure better clarity and comfort for our guests moving forward. We hope to have the opportunity to welcome you back for a much-improved experience.
Guest（家庭旅游） 2025-06-01
The rooms are clean and comfortable, and exceeds expectations for the area. Valet parking is a pain as the valets are often not available and you will wait for your car to be picked up or dropped off. They are good folks but probably overworked. The check out staff we encountered clearly had a chip on the shoulder and was either incapable of or disinclined to assist a customer. Shame, as the hotel is in a fairly good location although not quite within walking distance of anything that LA has to offer.
酒店回复：
Thank you for taking the time to share your experience with us. I’m very glad to hear that you found the rooms clean and comfortable, but I'm truly sorry that your interactions with valet and check-out staff didn’t reflect the standard of hospitality we strive to uphold. We understand how frustrating delays with parking can be, and your note about our team dynamics is taken seriously and will be reviewed with our team.We hope you’ll consider giving us another opportunity to provide a more seamless stay.
Guest（家庭旅游） 2025-02-01
不错的体验
Guest（其他） 2024-08-01
步行到Rodeo Drive 大概15min , 算方便。酒店附近有超市
酒店回复：
Thank you for the great review!
Guest（商务旅客） 2024-02-01
Cozy little places with a pool in the middle of it all. The restaurant had some good food and drinks
Guest（商务旅客） 2024-01-01
服务很好，很小巧的一家设计酒店！设施：麻雀大小五脏俱全，餐厅在1楼主楼，早餐很好吃，咖啡免费到10点衞生：还不错环境：离city center很近，打车10分钟服务：非常好，可以説与其他同等级万豪酒店天差地别

比佛利山阿瓦隆酒店，设计酒店旗下

客户评价 由实住客人提供的真实点评

Guest（与好友旅游） 2025-12-01

Guest（Family） 2025-11-01

Guest（Family） 2025-10-01

Guest（Business traveler） 2025-09-01

Guest（其他） 2025-06-01

Guest（家庭旅游） 2025-06-01

Guest（家庭旅游） 2025-02-01

Guest（其他） 2024-08-01

Guest（商务旅客） 2024-02-01

Guest（商务旅客） 2024-01-01

客户评价由实住客人提供的真实点评