Thank you for this great review, especially your expression of our courteous staff. We hope to welcome you back again soon!
Thank you for taking the time to share your feedback. I'm truly sorry to hear about the series of service issues you experienced during your stay — That’s certainly not the level of service we strive to provide, and I understand how frustrating it must have been to have to follow up on multiple points yourself.I’m glad to hear you found the room spacious and clean and enjoyed the location, but I sincerely apologize that the service did not reflect the experience you expected or deserved. Your comments will be shared with our team for review and improvement. We truly value your feedback and hope to have the opportunity to welcome you back with a much smoother experience in the future.Warm regards,Martin
Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your room, and that our central location made exploring Beverly Hills and West Hollywood easy and enjoyable. A special thank you for highlighting Maribel and Jeremy — we’re so proud to have them on our team, and we’ll be sure to pass along your kind words.It was a pleasure having you with us, and we hope to welcome you back to the Avalon soon!
Hi Christina,Thank you for your feedback and kind words about our location and front desk team — we truly appreciate it. I'm very sorry to hear about the glitches you experienced. We'll look into them immediately to ensure better clarity and comfort for our guests moving forward. We hope to have the opportunity to welcome you back for a much-improved experience.
Thank you for taking the time to share your experience with us. I’m very glad to hear that you found the rooms clean and comfortable, but I'm truly sorry that your interactions with valet and check-out staff didn’t reflect the standard of hospitality we strive to uphold. We understand how frustrating delays with parking can be, and your note about our team dynamics is taken seriously and will be reviewed with our team.We hope you’ll consider giving us another opportunity to provide a more seamless stay.
Thank you for the great review!