贝拉酒店-住客评论

Guest（Other） 2026-01-01
Gostei de tudo, voltarei outras vezes. A localiza??o ajuda bastante fizemos tudo andando sem previsar usar o carro.
Guest（Other） 2026-01-01
A equipe é excelente! O quarto é ótimo, a cama, maravilhosa!! O café da manh? é incrível!
Guest（其他） 2025-12-01
Quarto: impecável, amei o mimo no banheiro de kit beleza, com lixa de unha foi útil, piscina bem limpa, café da manh? super variado, muitas op??es em tudo. recep?o bem atenciosos, ganhamos mimos de viagem.
Guest（Family） 2025-12-01
The staff were warm and friendly and they will serve you quickly.
酒店回复：
尊敬的宾客：非常感谢您的反馈点评，希望我们还有机会下次再次服务您！
Guest（Family） 2025-12-01
Staff members were nice and helpful and friendly and polite except for one. Angela, business/front desk manager was very moody and can be annoying. She’s not consistent enough to make guests feel comfortable. Boo, the assistant manager on the other hand is very nice, friendly and kind and very helpful. She’s hardworking and very knowledgeable. Accommodation and facilities were disappointing. Needs a lot of attention, maintenance and cleaning. Too many plumbing issues. Sink and bathroom leaks needs repairs. Wifi needs upgrading. WiFi slow and sometimes not working. Out of 5, I give it 2 rating. Needs improvement.
酒店回复：
尊敬的宾客：非常感谢您的反馈点评，非常抱歉，我们没有达到您的满意，您所提及的员工，我们要求她检讨怎样可以更好的提升自己。这里是海岛地方，海水腐蚀力很强，所以管道和水龙头等更容易损坏和产生铁锈，但是这并不是给您不好感受的理由，我们已经安排了更换所有房间花洒水管和麪台下的水管，我们愿意及时更改不足的地方，使每位客人满意，再次感谢您提出的宝贵意见，希望还有机会再见到您！
Guest（Family） 2025-12-01
Cleanliness: booked 4 rooms + 1 villa. only 2 rooms available when we checked-in. we came back after eating out & opened another rm but found an xtra wooden bed stuck in the room as if it was a storage room + moldy hanging rack. we were able to exchanged room but my nephews said there's lots of insect flying. my nephew woke up with a swollen left eye. my 5 yr old niece & I fell down on a slimy floor in the villa on our 1st day Location: close to Alona beach but a bit far from the main road. can rent their transport service with a very affordable fee Service: very good & quick service. friendly, smiling staff who responded to all our concerns and request positively and quickly Amenities: nice, good size pool, equipped with smart clear projector overall: With improved housekeeping, Belles Homes can significantly boost guest satisfaction and i will recommend for good service, friendly staff
酒店回复：
尊敬的宾客：非常感谢您的反馈点评，非常抱歉，我们没有达到您的满意，我们虚心接受您的意见，不足的地方我们会及时改正，这里是海岛气候，平时确实潮湿，尤其在雨季的时候，所有物品都很容易发霉，甚至洗过的衣服，几天都干不了。但是依然感谢您对我们的鼓励和赞美，我们一定会做的更好，希望还有机会能再次见到您，谢谢
Guest（Family） 2025-12-01
Our stay at Belle Homes was good. The place is far from the beach and Alona and is very quiet and isolated. If you want privacy and a peaceful stay, this is a good choice. However, if you’re looking for entertainment and nightlife, this is not the place. The owner and staff were warm and attentive, and they offer free airport pickup and an hourly shuttle service.
酒店回复：
尊敬的宾客：非常感谢您的反馈点评，我们会努力坚持做到最好，欢迎下次再次入住，谢谢
Guest（家庭旅游） 2025-12-01
员工热情招待，服务很好
酒店回复：
尊贵的客人感谢您的讯息反馈，我们很开心您在我们这里感到舒适和愉快，您的认可是我们努力前行最大的动力，欢迎您下次再次入住，谢谢
Guest（其他） 2025-11-01
O quarto era pequeno porém aconchegante, limpeza impecável , piscina maravilhosa, tudo muito limpinho e organizado, o café da manh? estava bom poderia ser um hotel classificado em 4 estrelas ....a equipe muito educados, atenciosos e d?o mimos para os hóspedes . muito bom voltarei com certeza
酒店回复：
Olá, Augustinho!Muito obrigado pela sua avalia??o e comentários!Ficamos felizes em saber que a sua experiência conosco foi excelente!é sempre gratificante receber elogios sobre o nosso atendimento e servi?os, nossa equipe se dedica para oferecer o melhor aos nossos hóspedes!Seguimos à disposi??o e até a próxima!
Guest（情侣） 2025-11-01
Super locatie, dicht bij shopping Atlantico, Time square, praca cultural, etc.. vele restaurants nabij. Ontbijt soms druk, kom vroeg genoeg en je kan rustig ontbijten. Vriendelijke receptie, zeer behulpzaam

贝拉酒店

客户评价 由实住客人提供的真实点评

Guest（Other） 2026-01-01

Guest（Other） 2026-01-01

Guest（其他） 2025-12-01

Guest（Family） 2025-12-01

Guest（Family） 2025-12-01

Guest（Family） 2025-12-01

Guest（Family） 2025-12-01

Guest（家庭旅游） 2025-12-01

Guest（其他） 2025-11-01

Guest（情侣） 2025-11-01

客户评价由实住客人提供的真实点评