Thank you for taking the time to share your detailed feedback. We truly appreciate your kind comments about the cleanliness of the room and the exceptional service provided by our staff.That said, we sincerely apologize that several aspects of your stay did not meet your expectations especially during a special holiday visit with family. We understand how disappointing it must have been to find the kitchen inadequately stocked for the number of guests, and we regret the inconvenience this caused during your Christmas dinner. Your feedback highlights an important oversight, and we will be reviewing our procedures to ensure kitchen rooms are properly equipped based on occupancy.We are also very sorry about the bathtub plug not working, particularly given your mother’s needs. This is certainly not the experience we want for our guests, and we will address this with our maintenance team immediately. The shortage of face cloths and the dishwasher malfunction are equally concerning, and we apologize that these issues were not resolved promptly during your stay.We understand your disappointment, especially given your expectations of Best Western and the overall cost of your visit. Your comments have been shared with our management team so we can make the necessary improvements and prevent this from happening again.We truly value your feedback and hope you will allow us the opportunity to provide you with a much better experience in the future.Raj Kaur | Front Desk Management
Thank you for your feedback. Im really sorry to hear that. We apologize and we truly understand your frustration. We'll gonna note that do better. Thank you
Thank you for taking the time to share your experience with us. We’re delighted to hear that you enjoyed your stay.
