Dear Madam,We sincerely thank you for taking the time to share your experience following your stay at Le Carlina Courchevel 1850.We are delighted to read that you fully appreciated the warm welcome from our team, the quality of our dining, as well as our privileged location, and we thank you for these very encouraging comments.We do, however, regret the inconvenience caused by the elevator malfunction during your stay and kindly ask you to accept our sincere apologies.We hope to have the pleasure of welcoming you back to Le Carlina and to provide you with an even smoother experience, fully in line with your expectations.Kind regards,The Le Carlina Courchevel 1850 Team