Hello.It is a pleasure to greet you again. We appreciate you sharing your experience of your stay with us. We greatly appreciate your kind words about our staff, who are always ready and willing to help all our guests with any situation that may arise, as our priority is the comfort of those who visit us. We always strive to offer an excellent accommodation option in the heart of the city, and we are very happy to know that we continue to achieve this. Thank you very much for choosing us. We hope you can come back soon.Best regards.
Good evening.We appreciate you visiting us and taking the time to share your experience with us. We thank you for your kind words about the excellent service provided by our team and the high standard of cleanliness we maintain. We regret that you felt this way during your stay, although we admit that we cannot understand what you are referring to. All of our features are published on our website and are visible even before booking. These features say everything we offer and, therefore, reflect what we do not offer. Our profile does not include a swimming pool, all-day restaurant service, or cafeteria service. We understand that we may not be what you are looking for in a hotel, but we also hope you will kindly understand that we are not misleading anyone and that our profile is not misleading. Nevertheless, we appreciate your visit and hope that on your next trips you will be more careful in your planning so that you can book a hotel that meets your specific needs.Best regards.
Good morning.It is a pleasure to greet you again. We appreciate you taking the time to share your experience with us. We are glad to hear that you enjoyed your stay with us and that you loved our hotel and our services. Our team always strives to ensure that our guests enjoy their rooms and a delicious breakfast, and we are happy to know that we achieved this once again with you. Thank you for choosing us. We hope to see you again very soon.Best regards.
Good morning.It is a pleasure to greet you again. We regret that you have this perspective on your stay with us. If you allow us, we would be happy to break down your comments: first of all, we understand that your opinion of the room and the bed is a personal perspective, but our staff gave you exactly the room you booked. The characteristics of the spaces, amenities, absence of an elevator, and lack of air conditioning are communicated to all our guests even before they book, and we constantly keep those who book with us informed so that they can evaluate for themselves whether we are the ideal option for their stay. Second point: for our team, the safety and comfort of our guests is paramount. We were completely unaware that your smoke detector was in this condition. However, you did not mention anything to us during your stay, and you did not request cleaning on any day, so our staff had no way of knowing about this malfunction in order to fix it. Third point: we regret that you have this perspective of our breakfast. Although we use the freshest ingredients, we understand that it may not have been very appealing to you, and all our guests are free to decide whether they want to eat our breakfast or not. Finally, as we mentioned when you checked out, we will explain it again: the “breakfast included” is not something that has an extra cost in the rate. Depending on the profile on platforms (such as *******), breakfast may be offered as a courtesy, which does not entail an additional expense for our guests, and is an exclusive and non-transferable benefit of the reservation in question. In your case, as you mentioned, one of your reservations did not include this courtesy, and it was the room that ordered breakfast. Unfortunately, as we have already mentioned, the benefits of a reservation are non-transferable, so we kindly ask for your understanding. We regret that your first comment on the platform was of this nature. Nevertheless, we appreciate your visit.Best regards.
Good morning,It is a pleasure to hear from you again, and we hope your daughter is feeling much better. We sincerely appreciate the rating and comment you shared with us. At Casa Decu, our team strives every day to offer attentive, quality service.We are glad to hear that the cleaning performed by our housekeeping team met your expectations and that the reception staff was always willing to provide timely solutions to our guests' requests.We hope to have the pleasure of welcoming you back very soon.Best regards.
Good morning,Thank you for sharing your experience during your stay with us. We are glad to hear that the service provided by our reception staff met your expectations and that they were friendly and efficient. We are also pleased to know that our location allowed you to explore different parts of the neighborhood and enjoy the surroundings.Regarding your comment about the stairs, we would like to point out that our building is protected by the INAH, which limits the possibility of structural modifications such as the installation of an elevator. However, this information is specified on our digital platforms, even before making a reservation, so that our guests can make an informed decision.We thank you again for your visit and for taking the time to share your opinion. We hope to have the pleasure of welcoming you back in the future.Best regards.
Good afternoon,We regret that your stay with us did not meet your expectations and that this is reflected in the rating you gave us. Please be assured that at Casa Decu we take all comments received into account in order to work on the areas that are within our control.We also appreciate your understanding that some aspects, such as the ceiling design or water pressure, can only be improved to a certain extent, as they are part of the characteristics of the property and perceptions that vary according to each guest's personal experience.We understand that, on this occasion, Casa Decu was not the hotel you were looking for. Even so, we thank you for visiting us and taking the time to share your experience with us.Best regards.
Good morning.It is a pleasure to hear from you again. We are delighted to know that our team maintained the high standard of quality that we strive to offer all our guests, as our priority is to make your stay comfortable and enjoyable.We are also delighted to hear that you enjoyed both our location and the spaciousness of your room. We particularly appreciate your comments on areas where we can improve; this type of feedback enriches our perspective and motivates us to continue working to provide quality stays.We hope to have the pleasure of welcoming you back very soon.Best regards.
Hello,It is a pleasure to hear from you again. We appreciate you taking the time to share your opinion about your stay with us. We are glad to hear that you enjoyed our excellent location, which allows you to visit different parts of the city and get to know the neighborhood. Our team will always be happy to recommend the best places to visit according to your interests.We hope to have the pleasure of welcoming you back very soon.Best regards.
