客户评价
由实住客人提供的真实点评
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We absolutely loved our stay at Chateau Brachet. The hotel is quiet, intimate, and genuinely luxurious in a calm, understated way. Everything feels thoughtful and intentional, from the design to the service and overall atmosphere. It’s beautiful without being showy, and refined without any hint of stuffiness or snobbery. The food was exceptional—elegant, flavorful, and memorable—without the performative excess that so often comes with luxury hotels. What really made the stay special was how relaxed and well cared for we felt throughout. The concierge’s recommendations for hikes and sightseeing were perfect and helped us explore the area effortlessly. This is a place that encourages you to slow down and truly enjoy where you are. We left feeling rested, restored, and already hoping to return. Highly recommended.
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The location, food and service were all incredibly well thought of and intentional. Staying at Chateau Brachet felt like a bubble of clam and beauty. Highly recommend
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We were wowed when we drove up the hill to the chateau by the gorgeous flowers bordering the driveway. Virginie, the front office manager, and Alice were very welcoming (and helped bring in all of our luggage). Actually, all of the staff were kind, professional, and friendly. Brigit, one of the housekeepers, even bought Dimitri mango juice at the store. Our room had been personalized, and we were brought complimentary fruit and flowers. The Swiss owner, Jean-Michel Belin, had painstakingly restored the chateau during a 10-year period; he did a good job. Our Signature Suite (561.42€ per night with breakfast) was a tribute to Queen Victoria (who visited Aix-les-Bain). It was one of our most idiosyncratic rooms in all of our years of travel. At 55 m2, it was also tight for us for a week. There was a nice entry with a portmanteau for our jackets and backpacks. Off of it was a large terrace overlooking the gardens in the back of the property. Unfortunately, we never used it in October—too cold. Across from the front door was a minibar with drawers and storage for our snacks. There was a Nespresso machine with lots of coffee pods and lots of bottled water. From there, a narrow hallway led to the bedroom, and off of it was one of the world’s smallest toilet rooms (with a tiny sink). It had an unusually heavy door that was difficult to open (and keep open) and that slammed shut--really fast. We didn’t think an obese person could get in and use that toilet. Also off of that hallway was the bathroom with a huge, old-fashioned, painted bathtub, a large shower (with 2 shower heads) that did not produce water that was hot enough (but a plumber was called to fix it). We learned that we had to push in the control to change the water temperature. There was a small Victorian-looking vanity with 2 sinks and almost no counter space. Instead of counter space, there was a piece of furniture for people’s stuff and, off of the bathroom, was a sauna that proved useful as a storage room for us. The bedroom had a desk and room for a table for Audre’s laptop. There was a large chest of drawers and a very small closet. There was a divan instead of a sofa and a poorly placed TV on the wall. There was a very unique high-backed chair with a domed canopy of sorts, maybe called a balloon chair. Somehow, we both unpacked and put our suitcases in the sauna room. So, the carefully decorated, vintage room looked good. The large windows looked out on the property and flowers. The vintage fixtures on for the window latches were quirky and we had to call for help to close them. M. Belin came and voilà, he closed the window. The heating system was unique and sometimes we could not get the room cool enough; sometimes we could not get the room warm enough. The breakfast was à la carte and we could order porridge made the way we like it or eggs benedict or other breakfast items. It was a treat to have French toast also made the way we like it. There was freshly squeezed orange juice
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Very disappointing. Initial welcome reception was arrogant; offered no help to lug two heavy suitcases up two flights of stairs; did not explain codes to manage entry into building, so when we had to go back and ask, treated their new guests as thick - and all should have been clear. Wondered whether this staff attitude was a one off but at breakfast following two day, service went from bad to worse - forgetting orders, not appreciated being told that things were missing after waiting 30 min; claiming they were never ordered, and then recalling they were - no apology. Everything clients fault. Returning at midnight, no exterior lighting to park so you stumble around. Beautiful setting but service lets the whole place down - maybe no wonder that hotel has won no awards. Definitely not 4 / 5 star standards
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We stayed here for two nights in a suite. Our room was lovely - beautifully decorated with everything one could want or need. The grounds are also very beautiful. One of our favourite things was the library with a piano and honesty bar. The only thing that let the stay down for us was being able to order drinks and breakfast - there often weren't staff around and when there were there were long waits. All the staff were very nice but not all had good levels of English which led to some complications. We ate dinner in the restaurant one night. The food was lovely and they catered well for a vegetarian, however if there had been a sommelier and wine pairing option this would have been even better.
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Ausreichend Parkpl?tze vor der Unterkunft. Sehr netter Empfang vom Personal. Die Zimmer sind sehr herzlich und gemütlich eingerichtet. Die Betten sind so gemütlich, man m?chte den ganzen Tag im Bett verbringen.Alles sehr reinlich und gepflegt. Wir haben nicht im Hotel gegessen, deswegen kann dazu keine Bewertung abgegeben werden.
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Nous avons réservé pour six personnes afin de célébrer deux anniversaires (3 suites et un d?ner) : Malheureusement, notre séjour d'une nuit, qui nous a co?té plus de 2 000 €, s'est avéré très mitigé : Points positifs : - H?tel magnifiquement restauré avec de beaux matériaux et une attention particulière portée aux détails. - Très beau jardin et espace piscine. - Espace spa privatisé de grande qualité. - Plats du d?ner de grande qualité (même si je reste très réservé quant à la combinaison des ingrédients pour le dessert au fromage de chèvre et aux fruits, qui est une tendance actuelle dans de nombreux restaurants). - Très bons conseils du sommelier sur le choix des vins. Points négatifs (à corriger très rapidement) : - Aucune attention particulière accordée aux anniversaires, alors que cela avait été confirmé par e-mail. - Aucune prise en compte de la demande d'une suite avec deux lits séparés, alors que cela avait été confirmé par e-mail. - Pas de bouteilles d'eau dans l'une des suites. - Pas de ? pilote dans l'avion ? ! Problèmes d'organisation, en particulier dans en salle : Personnel principalement junior, volontaire mais manquant cruellement d'expérience et d'encadrement (exemples : soupe végétarienne servie sans cuillères, obligeant les clients à se lever pour aller chercher leurs propres couverts car les serveurs n'étaient pas attentifs ; boissons du petit-déjeuner oubliées et systématiquement servies après les plats). - D?ner interminable (menu à 5 plats) avec plus de 30 minutes d'attente entre chaque plat, arrivée au restaurant à 19h45 et fin du repas à 00h15. - Pas de coussins sur les chaises de la terrasse pendant l'apéritif. - Pas de service à la piscine pour les serviettes et les chaises longues : les clients laissaient donc leurs serviettes utilisées sur les chaises longues restaient jusqu'au soir. - Bruit provenant de l'autoroute, impossible de dormir avec les fenêtres ouvertes. - Climatisation inefficace (suite sous les combles). Impossible de descendre en dessous de 27 °C. - Aucun geste commercial n'a été fait pour compenser tous ces désagréments : une formation au service client Amazon serait utile ! En résumé : 5 étoiles non méritées, principalement en raison du service (manque de personnel, manque d'expérience et absence totale de direction et d'encadrement). En conséquence, le rapport qualité-prix est déplorable, ce qui est dommage car l'h?tel est magnifique et la cuisine délicieuse.
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L'endroit est situé dans un très beau cadre, le chateau, la dépendance, le jardin, les espaces sports, tout a été réalisé avec le plus grand soin. Rénové en 2021, cet h?tel chateau est l'endroit parfait pour y séjourner en toute quiétude. Seule sa localisation est point à relever, au bord de l'autoroute (mais sans bruit dans notre chambre) et loin du lac.
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Parfait ! Nous sommes sous le charme des lieux et de la cuisine. La décoration ravive les souvenirs : le docteur Brachay veille sur nous ! L'accueil était très chaleureux, le personnel très disponible, serviable et souriant. Les plats étaient fins et délicieux. Les vieilles gravures et les livres anciens nous prêtent à rêver de se mettre dans un fauteuil pour les découvrir un à un. Quel voyage ! Bravo à tous ! Je recommande +++
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Voici notre cinquième visite, et deuxième d?ner du 31, Accueil agréable, Clientèle limitée par rapport à nos précédentes visites permettant d assurer un service optimum.( même si le serveur cours trop dans la salle et ce n’est pas un vain mot..) Par contre ne soyez pas assis près de la double porte vitrée dans la grande salle, vous sentirez le froid polaire et la triste médiocrité de l’isolation malgré le radiateur d appoint gentiment proposé. Comme à l’heure des progrès de l’isolation cela est il encore possible!!! Cela a gaché un peu notre soirée malgré un menu extraordinaire accompagné de vins agréable à l exception du médiocre rosé suisse. Une belle soirée quoiqu’il en soit malgré les maux de gorge et nez qui coulent ce matin dans notre couple ??. On reviendra bien s?r, mais il y a des détails à revoir…
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布拉谢城堡(Chateau Brachet)预订电话：+8620-86009099
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布拉谢城堡(Chateau Brachet)地址：
48 Impasse des Couduriers, 73100 艾克斯河畔格雷西, 法国
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