Carissimo ospite, La ringraziamo di cuore per questa meravigliosa recensione – ci ha quasi commossi (e Alexa si è anche illuminata, forse per l’emozione!). Siamo felicissimi che il nostro piccolo hotel – incastonato tra la “fatiscente ma affascinante” architettura del porto – sia riuscito a sorprenderla positivamente. L’obiettivo era proprio questo: offrire un contrasto tra l’anima autentica di Creta e un soggiorno moderno, curato e pieno di coccole… come i biscottini che tornano magicamente ogni giorno (non chieda come: è un segreto tra noi e la fata del riassetto). Il menù dei cuscini ha avuto un successone! è il nostro modo per dire che qui… anche il riposo è à la carte. Per quanto riguarda il lavandino e la doccia, ha perfettamente ragione. Sono stati progettati con amore… ma chiaramente da qualcuno che fa la doccia da solo! Prenderemo nota del suo feedback per migliorarci (o almeno per evitare tuffi acrobatici durante il risciacquo). Grazie per averci scelto, e ancora di più per averci consigliato così calorosamente. Speriamo di rivederla presto! Con affetto, Ciel Collection Suites team
Dear guest, Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated the convenient location, the easy self-check-in process, our high-speed Wi-Fi, and the comfort of our beds. These are all elements we carefully prioritize for our guests’ experience. Regarding your concerns, we’d like to clarify a few points: ? Room Design: Our boutique rooms are indeed designed with aesthetics in mind, but not at the expense of basic functionality. We’re sorry if certain design features—such as the lighting or the bathroom window blinds—did not align with your personal preferences. The blinds are fully adjustable for privacy, and we encourage guests to use them as needed. ? Maintenance Issues: You mention drainage and terrace door problems. While we regret any inconvenience, we’re pleased our team responded promptly to resolve them. Being a small property with digital check-in, we rely on guests to contact us directly if anything is amiss, which you did—and we responded efficiently. ? Fixtures and Furnishings: We’ll take your feedback regarding the faucet, trash bin, and lamp placement into account as we continue to improve. That said, choices like backless stools or concealed mini-fridges are deliberate space-saving decisions, typical in design-forward boutique hotels. ? Room Access & Amenities: Key card issues can occasionally occur due to demagnetization. Our on-call staff is always ready to assist, and we’re happy we were able to help you swiftly. As for the bathrobes, they are stored in the closet by default, as noted in the room guide, but we’ll consider improving visibility for guests unfamiliar with the layout. Ultimately, we understand our style may not suit every traveler, but we remain committed to providing a clean, modern, and thoughtfully curated environment. Thank you again for your stay. Warm regards, The Ciel Collection Suites team
Dear Helen, Thank you so much for your kind words and for choosing to stay with us again! We're delighted to hear you enjoyed the terrace room, the cleanliness, and the location that offers both charm and convenience. It’s always a pleasure to host guests who appreciate the authentic character of the area, as well as the beautiful coastal walk to New Chora Beach. Your kind comments about our team truly mean a lot — we strive to make every guest feel welcome and supported. We're also glad the beach towels and parking added to your comfort. We look forward to welcoming you back for a third stay soon! Warm regards, Michael
