We sincerely apologize for your experience. What you described does not reflect our standards, and we understand how concerning this must have been. We truly value your comments as they allow us to improve, and we regret that we fell short during your stay. Please know this is not typical of our hotel, and we would welcome the chance to regain your trust.The Columbus Marriott
Thank you for your feedback. We are so glad to hear you enjoyed the breakfast, our staff, and the 12 PM checkout.We are sorry to hear the bed was not comfortable and that it impacted your rest. A good night’s sleep is so important, and we hate that we missed the mark there.As part of our ongoing renovations, we are updating all guest rooms, including bedding, to improve overall comfort. We truly appreciate you sharing this with us and hope to welcome you back for a much better experience next time.
Thank you for the wonderful review! We’re so glad you enjoyed our location and found the hotel beautiful and convenient for your visit. Ellen will be thrilled to hear your kind words, she truly goes above and beyond to make each stay special. We appreciate you choosing to stay with us and look forward to welcoming you back again soon!
On behalf of the entire hotel team, we want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our Marriott Leadership Team. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.The Columbus Marriott
On behalf of the entire hotel team, we want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our Marriott Leadership Team. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.The Columbus Marriott
On behalf of the entire hotel team, we want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our Marriott Leadership Team. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.The Columbus Marriott
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations. What you’ve described is not reflective of our usual standards, and we appreciate you bringing these concerns to our attention. Your comments have been shared with our leadership and housekeeping teams to ensure these issues are promptly addressed. We value your loyalty to Marriott and hope you’ll consider giving us another opportunity to provide the level of service and quality you should always expect.
Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay and that our staff made such a great impression. It means a lot to know we’ll be your go-to place in Columbus—we look forward to welcoming you back soon!
