布萊克浦格雷西姆舒適酒店-住客評論

Guest（Other） 2026-02-01
Hotel is shabby and down at heel. Although there has been some attempt at improving the condition of the rooms, there is a pervasive sense that management do not care. No hot water for the shower on arrival (resolved - boiler was off!), Tired and marked bed linen although mattress felt newish. Breakfast (not purchased) was a joke. Billed as continental it fell far short of that description. The only positive, whuch raised my rating considerably was the staff member that seemed to be there morning, moon and night, working the bar, reception, and who knows what else. She was always smiling, pleasant, and caring. The only other member of staff, the gentleman that checked me in was the pokar opposite, dressed in track pants and old top with a surly, indifferent manner.
酒店回復：
Dear Paul,Thank you for your feedback. We regret that aspects of your stay did not meet expectations. Your comments regarding room condition, facilities, and service have been noted and reviewed by management for improvement. We appreciate your recognition of our team member’s efforts and professionalism.Kind regards,Management
Guest（Traveling with friends） 2026-02-01
Room was quiet and comfortable. Location suited us well. Bar was a nice bonus in the evening.
酒店回復：
Dear Guest,Thank you for your wonderful review of the Comfort Inn - Gresham Hotel.We are delighted to hear that you found your room quiet and comfortable and that our location was well suited to your visit. It’s also great to know that you enjoyed spending time in the bar during the evening — we’re pleased it added to your overall experience.We truly appreciate you taking the time to share your feedback and look forward to welcoming you back again soon.Kind regards,Management
Guest（Other） 2026-02-01
Having chosen Blackpool to celebrate our wedding anniversary, we looked for a mid-range hotel as we had planned to spend money on other things. Big mistake this was in choosing the Comfort Inn - Gresham Hotel. As per the norm, the room looked nothing like the photos, but this was so much worse. Dirty carpet that wasn’t vacuumed before arrival, mouldy shower, sickly toilet seat, broken blinds, drunken guests in adjacent room fighting at 3am, stained bath towel and which was small, and a tv that would not connect to freeview. The owner vapes throughout the common areas and made it unpleasant for us as non-smokers. Kevin served us at the bar and drink prices are reasonable and his recommendations for eating places was appreciated. Biggest plus is that there is parking directly opposite, and everything is in walking distance. Comfort Inn queries revert to an app that doesn’t work and one cannot contact anyone except through a direct call. We have reservations about how Comfort Inn achieved such a high rating, but it’s definitely not an accurate reflection of the standards they uphold. This is a 2/5 establishment and we will definitely spend that little bit extra to find somewhere better next time.
酒店回復：
Dear Guest,Thank you for sharing your feedback regarding your recent stay at the Comfort Inn - Gresham Hotel.We sincerely apologise that your experience did not meet your expectations, particularly on such a special occasion. The concerns you have raised regarding cleanliness, maintenance, noise disturbance, and communication are not representative of the standards we strive to uphold. Please be assured that your comments have been shared with the appropriate teams for immediate review and corrective action.We do appreciate your positive remarks regarding our team member Kevin and our central location, and we thank you for recognising these aspects of your stay.Your feedback is valued, and we regret that we did not deliver the level of comfort and service you anticipated.Kind regards,Management
Guest（Family） 2026-02-01
Location is the Best. Great Staff who really looked after us. Rooms were of good size and Beds felt just right.
Guest（Family） 2026-02-01
Rooms were spotless, Beds were super comfortable. Staff was friendly. Good Quality Amenities and the Bar downstairs had a great vibe.
Guest（Other） 2026-02-01
Superb Experience. The staff was super helpful and the stay was very comfortable and nice. In House Bar had a brilliant vibe. Loved it.
Guest（其他） 2025-12-01
The room was very dated , tired and in need of modernising , old non working heaters still attached to the wall , radiators that was not turned on ( were in December ) and all that was in room was a little plug in heater that was not even turned on .. when asked at reception for a second heater to go to room while we went outside to warm up was told the heater would go straight to the room and be turned on so the room was warm on our return .. 1 hour later and we get back into room to find no more heaters .. so went to reception and she said .. oh yeah I forgot I was cooking dinner .. on the morning of check out no sign of life at reception and the lights out and no instructions as to where to leave room card .. Look it’s Blackpool and I get the rooms and prices reflect what you get BUT I also think any paying customer should feel they have get value for money .. and I can’t say I felt that on this occasion .
酒店回復：
Thank you, Richard, for your feedback. We’re sorry to hear that your stay did not meet expectations, particularly regarding heating and reception availability. Your comments have been noted and shared with our management team, and we are actively working on upgrades and service improvements. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Team Comfort Inn Blackpool Gresham
Guest（Traveling with friends） 2025-10-01
Breakfast very tasty, good coffee and fresh food every morning. Dining room clean and staff talk nicely with guests. Feel like home here, not like big hotel. Warm people, nice stay
酒店回復：
Thank you for your rating and for choosing to stay with us. We appreciate your feedback.Team Comfort Inn Blackpool Gresham
Guest（Traveling with friends） 2025-10-01
We come as group of friends and had very good time. Rooms side by side, all clean and comfortable. Location perfect for everything – beach, tram, pubs all close. Staff help us a lot, very friendly team.
酒店回復：
Thank you for your rating and for choosing to stay with us. We appreciate your feedback.Team Comfort Inn Blackpool Gresham
Guest（與好友旅游） 2025-10-01
Hotel feel different now, new owners take care properly. Everything clean, bar open and nice music, staff happy faces. You can feel good energy in hotel. We enjoy a lot. No complain at all
酒店回復：
Thank you for your rating and for choosing to stay with us. We appreciate your feedback.Team Comfort Inn Blackpool Gresham

布萊克浦格雷西姆舒適酒店

客戶評價 由實住客人提供的真實點評

Guest（Other） 2026-02-01

Guest（Traveling with friends） 2026-02-01

Guest（Other） 2026-02-01

Guest（Family） 2026-02-01

Guest（Family） 2026-02-01

Guest（Other） 2026-02-01

Guest（其他） 2025-12-01

Guest（Traveling with friends） 2025-10-01

Guest（Traveling with friends） 2025-10-01

Guest（與好友旅游） 2025-10-01

客戶評價由實住客人提供的真實點評