Thank you for sharing your experience, Greg. We're glad you appreciated the layout and amenities. We're very sorry to hear about the view and noise issues with the dumpster. We understand how that would impact your stay. Your feedback is valuable, and we will raise this concern with our local team to see if there are ways to improve the guest experience in that area. We hope to welcome you back again in the future to serve you better!
Thank you for taking the time to leave a review, Robert. We're really glad to hear you enjoyed the location. We sincerely apologize for the maintenance issues you encountered during your stay. We will be sure to schedule a maintenance to resolve the kitchen faucet, pot handles as well as the dishwasher. Thanks again for sharing your experience, feedback like yours helps us make meaningful improvements. We hope to welcome you back again in the future to serve you better!
Thank you for taking the time to share your experience with us during your stay at our accommodations, Alex! The happiness of our guests means everything to us, and we look forward to hosting you again in the future!
Thank you for your feedback, Debbie! We are pleased to learn that you enjoyed your stay. We apologize for the issues you encountered with the linens, and we are grateful that our team was able to resolve them during your visit. We eagerly anticipate the opportunity to host you again.
We truly appreciate the feedback that you shared in your review, and we are glad that overall you had a positive experience! We always aim to provide the highest level of customer service and comfort, so we’re pleased that we could do this for you. We hope to welcome you back again soon!
Thank you for taking the time to leave us a review. Your opinion means a lot to us and helps guide our efforts in providing the best service possible. We always welcome constructive feedback. Please do not hesitate to contact us if you need anything else. Thank you for your support!
We strive to provide all of our guests with a memorable and unique experience and are sorry to learn that this did not reflect in the most positive light for your expectations, Desiree. We understand that you were looking forward for the hot tub and please accept our sincere apologies that there was a delay with the re-opening. We also acknowledge your comment about the cleanliness and damaged items in the unit. Rest assured we will pass this to our local operations team to ensure this is addressed promptly. While we wished we could have met all of your expectations, it is our hope to welcome you back in a very near future to make this up to you!
Thank you for your review, Azim. We're glad the space was comfortable and spacious for your group. We’re sorry to hear about the stained duvet, limited towels, and the inconvenience of the office hours and lack of cleaning services. Your feedback is important and will be shared with the property team to help improve future guest experiences.
