Dear Dyan,Thank you so much for your kind words! We’re delighted to hear that you felt welcomed and well taken care of by our front desk team.Offering our guests a warm and authentic French experience is something we truly value, and it’s wonderful to know that this came across during your stay.We hope to have the pleasure of welcoming you back again soon!Warm regards,Sonder Team
Dear Joseph,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Yelo Belle EpoqueIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sonder Team
Dear Eric, On behalf of the entire hotel team, I want to thank you for sharing about your stay at Yelo Belle Epoque It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Sonder Team
Hi Nathalie,Thank you for your honest feedback. We're happy to hear that you found the hotel itself lovely and conveniently located. However, we're truly sorry that noise from neighbouring rooms affected your experience. We understand how important a peaceful environment is, and we regret that we fell short in this regard during your stay. Please know that we're actively looking into soundproofing solutions and will continue working to ensure a more comfortable stay for all our guests. We hope to have the chance to welcome you again under better conditions.Best,Sonder Team
Dear Natalia,Thank you so much for your kind words and wonderful feedback! We’re truly delighted to hear that you had such a lovely stay with us and enjoyed your time at the hotel.It’s great to know you appreciated the cleanliness, the friendly atmosphere, and the convenient location close to the beach, restaurants, and bars. We’re so happy we could contribute to a memorable holiday for you.Thank you again for choosing to stay with us — we hope to welcome you back very soon! ??Warm regards,Sonder Team
Dear Mariia,Thank you for taking the time to share your feedback following your stay with us. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely regret the issues you encountered.Your comments regarding the bathroom condition, the absence of a mirror, and the worn carpet have been noted with great attention. Please rest assured that we are already taking steps to address these concerns, as the quality of our facilities and the comfort of our guests are top priorities for us.We truly hope to have the opportunity to welcome you again in the future and provide you with a stay that better reflects the standards of a 4-star establishment.Warm regards,Sonder Team