Thank you for taking the time to share your experience with us and for your continued loyalty to Element. We truly appreciate you choosing our brand and are genuinely sorry that this stay did not reflect the consistently positive experiences you’ve had with us in the past.We sincerely apologize for the multiple room-related issues you encountered—from the broken deadbolt and adjoining room assignment to the maintenance concerns in your second room, the condition of the bed, and the lack of housekeeping service. This is certainly not the standard we aim to deliver, and we understand how frustrating and disappointing this must have been, especially for a return guest who had higher expectations based on past stays.We’re glad to hear that our team was gracious and responsive when you requested to move rooms, but we recognize that should not have been necessary in the first place. Your feedback regarding the condition of the room and missed service has been shared with our leadership and maintenance teams so we can address these gaps immediately.We also understand your frustration regarding the rate difference and the challenges you faced booking through a third-party platform. While reservations made through ******* must be adjusted directly by them, we completely understand how disappointing it feels when the rate drops significantly after booking—especially when the stay itself fell short.Please know that your feedback is taken seriously, and we truly regret that this visit did not live up to your expectations or the Element experience you’ve come to trust. We hope you’ll consider giving us another opportunity in the future to restore your confidence and deliver the stay you deserve.Thank you again for your honesty and for sharing your experience with us.
Thank you for sharing your feedback with us. We’re glad to hear you enjoyed our location, cleanliness, and included breakfast.That said, we’re truly sorry that technical issues with the television and Wi-Fi, along with the lack of timely follow-up, negatively impacted your stay—especially during what should have been a special trip for your son. This is not the level of service we strive to provide, and we sincerely regret the frustration this caused.Your comments have been shared with our management team so we can address both the technical concerns and the service gaps you experienced. Feedback like yours is invaluable in helping us improve.We appreciate you bringing this to our attention and hope we’ll have the opportunity to welcome you back and provide the seamless, attentive experience you deserve.
Thank you for taking the time to share your feedback.We’re glad to hear that you found the property well kept and especially convenient for attending events at the Fox Theatre. That said, we completely understand your frustration regarding the parking rate. A $45 nightly charge can certainly feel excessive, and we’re sorry for the inconvenience this caused during your stay.While parking rates are influenced by the surrounding area and event demand, we know that doesn’t make the experience any less frustrating for our guests. Your comments have been shared with our leadership team, as guest feedback is an important part of ongoing discussions around parking options and communication.We truly appreciate you staying with us and sharing your honest perspective, and we hope to welcome you back again in the future.
Thank you so much for your wonderful feedback!We’re thrilled to hear that you enjoyed the breakfast, found the environment clean, and felt well supported by our helpful staff. Knowing that these elements made your stay comfortable truly means a lot to our team.We sincerely appreciate your recommendation and look forward to welcoming you back to the Element again very soon! ??
Thank you so much for your kind words!We’re delighted to hear that you enjoyed the cleanliness of your room, had an excellent breakfast, and felt well taken care of by our wonderful staff. Your recognition of their hospitality truly means a lot, and we’ll be sure to share your compliments with the team.We appreciate you choosing to stay with us and look forward to welcoming you back again soon! ??
Dear Xavier,Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed our breakfast offerings, friendly staff, and the overall cleanliness of the hotel. However, I sincerely apologize that your room was not serviced as expected during your stay. That’s certainly not the experience we aim to provide.Your comments have been shared with our housekeeping team to ensure better communication and follow-up moving forward. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a flawless stay next time.
Thank you for sharing your feedback. We appreciate you highlighting our breakfast team member’s positive attitude — we’ll be sure to recognize him for brightening your mornings. We’re sorry to hear that the dual-brand layout and housekeeping service did not meet your expectations. Your comments will be shared with our leadership team to help improve communication and consistency across both hotels. We hope to have another opportunity to provide you with a more seamless stay experience in the future.
Thank you so much for taking the time to share your detailed feedback. We’re thrilled to hear you enjoyed your stay—especially the comfortable bed, refreshing shower, and our breakfast offerings like the yogurt bar and made-to-order eggs. It’s great to know our team made a positive impression during check-in as well.We sincerely appreciate your helpful notes regarding the shampoo dispenser, the temperature of the frittatas, and the dust on the bed frame corners. Your observations are invaluable, and we’ve already shared them with our housekeeping and culinary teams to ensure these details are addressed immediately.Thank you again for your thoughtful comments and for recognizing both the highlights and opportunities for improvement. We hope to welcome you back soon for an even better experience!Warm regards,Ioannis KarytinosDual Assistant General Manager
Thank you so much for being a loyal guest and for choosing the Element Midtown Atlanta once again! We’re thrilled to hear that you consistently find our hotel clean and our team friendly — your continued support truly means a lot to us. We’re very sorry, however, for the inconveniences you experienced with the TV streaming, missing cookware, and the bathroom door noise. We’ve shared your comments with our engineering and housekeeping teams to ensure these issues are promptly addressed.We appreciate your thoughtful feedback and look forward to welcoming you back soon for another great stay — with everything working perfectly next time!Warm regards,
Blake,We are glad you enjoyed your stay and felt everything was "fantastic".We look forward to serving you again in the near future.
