苏州科技城源宿酒店-住客评论

Guest（家庭旅游） 2025-10-01
衞生：乾净整洁，环境：绝对一流设施：所有设施都很新，床更是舒服的不得了！服务：服务到位，特别值得入住。去苏州如果自驾特别推荐这家酒店，十一都服务的这麽好！
酒店回复：
尊敬的贵宾您好！欢迎体验焕新源宿！非常感谢您选择苏州科技城源宿并分享如此细致的好评！看到您对我们设施和服务的认可，全体员工都倍感温暖 —— 我们始终希望通过 “方便的区位、乾净的环境、贴心的服务”，让每一位客人在苏州的出行更舒心，您的肯定就是我们前进的最大动力～未来您若再次到访苏州，我们很乐意为您预留心仪的房型，继续为您提供优质的入住体验。期待与您再次相遇！
Guest（家庭旅游） 2025-10-01
订了家庭联通房，虽然中间出现了问题，但工作人员也想办法给我了一个满意的解决方案，表扬保安和小火车司机，感受到了服务的热情，总的来説还是不错的一次入住体验。
酒店回复：
尊敬的贵宾您好！欢迎体验焕新源宿！非常感谢您选择苏州科技城源宿并分享如此细致的好评！看到您对我们酒店服务的认可，全体员工都倍感温暖 —— 我们始终希望通过 “方便的区位、乾净的环境、贴心的服务”，让每一位客人在苏州的出行更舒心，您的肯定就是我们前进的最大动力～未来您若再次到访苏州，我们很乐意为您预留心仪的房型，继续为您提供优质的入住体验。期待与您再次相遇！
Guest（家庭旅游） 2025-10-01
???停车方便，入住很快 ??酒店服务非常好，很热情，服务态度特别棒，房间衞生很乾净，小朋友很开心离乐园近，出入很方便，整体还是十分舒适的，酒店还有免费的游泳池健身房，Cindy服务热情，跟小朋友很亲和，都很喜欢这位大姐姐，有求必应，提供各种帮助，非常热情的满足小朋友的需求，酒店的其他的工作人员也个个彬彬有礼，热情周到。假期里还准备了非常丰富的各种活动，玩的很开心。非常好的酒店，很满意的一次居住，下次还是会继续光顾。
酒店回复：
尊敬的贵宾您好！特别感谢您分享这次舒心的入住体验，看到您和家人都满意，我们打心底里开心！停车便捷、入住高效，为您省了不少麻烦；酒店团队的彬彬有礼，还有 Cindy 对小朋友的亲和用心、有求必应，能让孩子们喜欢，更是我们的暖心小确幸。乾净的房间、近乐园的便利，加上免费泳池与健身房，再配上丰富的假期活动，能让您住得自在又开心，我们格外欣慰。期待下次继续为您和家人打造美好时光，盼您常来！
Guest（家庭旅游） 2025-10-01
酒店服务态度很好，前台免费升级了湖景房，保洁和其他人员都很热情友善。房间设施丰富且比较新，有大冰箱、微波炉和电磁炉，虽然没实际用上哈哈。美中不足的是，洗衣房比较闭塞，空间较小，且不提供洗衣液、杀菌液等，去过其他价位同等甚至稍低的酒店，一般都有坐的等待区和免费的洗衣液，希望持续改进提升。
酒店回复：
尊敬的贵宾您好！欢迎体验焕新源宿！非常感谢您选择苏州科技城源宿并分享如此细致的好评！看到您对我们房间设施和服务的认可，全体员工都倍感温暖，对於您提到的洗衣房的问题，我们已经将您的建议与管理层分享。我们始终希望通过 “方便的区位、乾净的环境、贴心的服务”，让每一位客人在苏州的出行更舒心，您的肯定就是我们前进的最大动力～未来您若再次到访苏州，我们很乐意为您预留心仪的房型，继续为您提供优质的入住体验。期待与您再次相遇！
Guest（家庭旅游） 2025-10-01
酒店位於苏州高新区，靠近大阳山景区，依湖而建，风景极好。苏州有轨电车（嘉陵江路站）可直达大阳山景区，或者自驾10-15分钟。距离太湖湿地公园、虎丘湿地公园也不算远，20-25分钟车程。客房呈“8”字型，因此近一半的房间可享湖景，靠近湖的一面有酒店的音乐喷泉，设计有巧思。据介绍2024年翻新过，客房设施确实较新，房间有开放式厨房（含微波炉、带冷冻的冰箱、电磁炉），可借用餐具，带长者小朋友出游比较方便。游泳池据介绍是“淡盐水”泳池，体验下来确实没有明显的“消毒氯”味道，对过敏体质比较友好。小朋友去一般健身房泳池容易过敏性结膜炎，但是在酒店一天游两场，没有任何不适。酒店服务友好，见人问候，特别感谢前台小姐姐，在我生日当天赠送了生日蛋糕?????? 国庆期间酒店还组织了特色活动，挺适合亲子游。
酒店回复：
尊敬的贵宾您好！感谢您如此用心地写下这篇充满温度的好评！我们全体夥伴都感到无比荣幸和喜悦。看到您对我们酒店设施和服务的认可，是我们最满足的事。其实我们一直盼着，能让来住的朋友既享受到自然风景，又能住得省心、玩得安心，您的肯定，就是对我们最大的鼓励！感谢您的厚爱，我们已开始满怀期待，准备在不久的将来，迎接您和宝贝们再次回来！祝您和家人生活愉快！
Guest（家庭旅游） 2025-10-01
一开始挺期待的，硬件设施还是不错，但这服务和最近的酒店市场竞争力比起来还是比较冷漠的。一直住国际品牌连锁的我更加速了我找寻入住高质量国内酒店品牌的速度。当天入住率并不高，直接询问前台能否给个略微大点的房间，或者好一点的房型，直接来一句，没有，脸眼神交流都没有。问一些酒店服务设施的时间，也是让我去找其他人问，好极了，棒棒的
酒店回复：
尊敬的贵宾您好！感谢您选择苏州科技城源宿。非常抱歉本次入住体验未能达到您的预期，请接受我们最诚挚的歉意。我们会加强员工的培训，确保他们能够以友善和专业的态度对待每一位客人。我们将进一步加强内部沟通，以确保我们的团队在服务中更加周到和细致，“源宿” 始终在 “自然与舒适” 的平衡中努力，也希望您能够再次给予我们一次机会，帮助我们让 “源於自然” 的体验更完善！
Guest（家庭旅游） 2025-10-01
这次入住的亲子酒店，完全超出了我们的预期！必须给个超长好评，记录下这次完美的亲子之旅。孩子玩得开心，大人彻底放松——这大概就是理想假期该有的样子。我们订的美人鱼主题家庭房，孩子一进门就被帐篷和积木桌吸引了，两个女孩子在帐篷里钻来钻去很开心。专属的小童洗手间、小马桶圈和踩脚凳，这些细节真的太暖心了。还有专属的国庆壕礼，冰箱都是满满的惊喜… 餐饮方面也值得五星好评！早餐种类丰富，品质也很不错??除了早餐，我们还订了餐厅的晚餐…绝对大大的好评，不仅食材新鲜，而且份量很大，本以为就是酒店的简餐，结果完全超乎预期…念念不忘的意大利麪值得五星好评！最让人感动的是无处不在的细节关怀，酒店管理人员大老远看到我们从侧门走来就立马过来帮忙开门，热情的招呼好朋友去参加活动，孩子们都很开心?? 最後一个大大的赞必须留给Cindy～一直热情的带领小朋友去参加活动，从1号下午的中国结开始，我们是赶着收尾的时候才赶到，Cindy很热情的招呼小朋友去体验～在餐厅用晚餐的时候Cindy也很热情的邀请小朋友要不要去参加科学魔法秀，小朋友们完全没有对陌生环境和陌生人的恐惧，瞬间就想跟着Cindy一起去参加活动～科学秀的老师也很热情，小朋友们都玩得很开心。2号晚上的皮影戏也是非常惊艳的存在，不仅小朋友，我这个大朋友也觉得很惊喜，和小朋友一起完成了人生第一次的皮影体验，非常开心?? 三天两晚的旅程，孩子一直念叨着“酒店很好玩，Cindy姐姐也很友好，下次还要来”…本来此次是来苏州乐园玩的，结果最开心的时光是在酒店。已经推荐给了身边所有宝妈朋友，这是我们住过最省心、最愉快的度假酒店，没有之一！期待下次再见！
酒店回复：
尊敬的贵宾您好！感谢您如此用心地写下这篇充满温度的超长好评！读完彷佛也跟着您和宝贝们一起重温了这次完美的亲子之旅，我们全体夥伴都感到无比荣幸和喜悦。能够为您的家庭创造“孩子玩得开心，大人彻底放松”的理想假期，正是我们最大的追求。感谢您的厚爱，我们已开始满怀期待，准备在不久的将来，迎接您和宝贝们，还有您的朋友们再次回来！祝您和家人生活愉快！
Guest（独自旅游） 2025-09-01
2024年重新装修改造後的硬件设施有一定升级，感觉各处都明亮且宽敞了。整体服务也比以前有提高，例如保安会从车上帮忙拿行李，进入大堂帮忙开门等，装修之前住过几次都是感受不到的。整体客房衞生做的还可以，有问题也能及时解决。早餐种类和品质和房价基本成正比。
酒店回复：
尊敬的贵宾您好！特别开心收到您的分享，尤其是得知您感受到酒店 2024 年重装後的新变化，我们格外欣喜！崭新且完备的设施、宽敞的房间，以及乾净整洁的衞生环境、优美宜人的周边环境，还有礼貌热情的服务，这些都是我们用心经营的成果，能得到您的认可，我们特别受鼓舞。未来会继续把这些好体验延续下去，期待您再次光临！
Guest（Traveling with friends） 2025-07-01
The hotel is lovely. Especially the service from the staff. Most of them speak English and are always willing to help. If anything goes wrong they make sure to correct it and leave you satisfied. Rooms are quiet and spacious. The breakfast is good , has bit of variety of western and Chinese food. The highlight for me was the food truck by the patio. It sells affordable and delicious hotdogs and very yummy ice-cream. there is a small water show in the evening as well . It’s also near a mall so many food options. A little far from the subway or train station but I’ll still give it a 10/10!
酒店回复：
Dear VIPs, thank you very much for giving us full marks and such meticulous praise! We are genuinely happy to see your love for the staff service, the room environment, the meals, and the details of the terrace food truck, water show, etc. We have always been committed to creating a comfortable experience for each guest with professional and considerate service, and can help you solve problems and satisfy you, which is our greatest motivation. We are pleased to see that the amenities around the hotel provide you with more choices. Although it is a bit far from the metro/train station, your affirmation has given us great encouragement. We look forward to welcoming you back to the hotel and bringing you an even more exciting stay! Have a great life!
Guest（Family） 2023-08-01
Now, I can sit here and tell you that we’re staying in an eco-friendly hotel that even though you’re inside its high glass windows gives you an outdoor vibe. I can even sit and talk about the saline pool, its state-of-the-art gym and list all the amenities; and I can even talk about the number of rooms and the fact that as we speak there’s an international summit going on here. Somehow that won’t speak about my experience here at this hotel. Elements (by Westin) Suzhou Science & Technology Town does have all of the above BUT what I love about this hotel is its Staff. I love the fact that they seem to be always be here. I somehow believe that they live onsite because they’re always around. In the morning, even before I enter the Salon I hear, “Nǐ hǎo Marsha” from the Breakfast Host, followed up by the nice lady in the Salon, smiling at me and ushering me to the coffee machine, while handing me my 2 brown sugar packs. She knows my morning habits so quickly. Not only that, because they knew Peter was missing from my breakfast table for a few mornings, they now signal to me with take away containers for Peter, to have his breakfast in the room. When we need to go anywhere the young ladies at the Front Desk (no matter which Shift) are always either asking us where we need to go so that they can call a CASH taxi to get us to our destination. One of them even came with me one day to the Bank of China’s ATM and sat in the taxi while I went in and conducted my business and accompanied me to the Campus to visit Jon-Marc. Yesterday, one of them even used her own Didi account to get us transportation back to the hotel and we reimbursed her (and walked away while she was trying to give us back our change because we knew she wouldn’t have taken the Tip as is their custom). How else could we have shown her how grateful we were for her kind gesture? Then there is Simon Jiang, the General Manager, who speaks perfect English and is always there to assist and offer suggestions of things to do and places to go. Simon was the one who actually explained to me that you can’t just walk into a pharmacy and get anything without a prescription. What I can tell you is that even though he is the GM he is always on hand assisting the staff with their work. Even though there is a clear hierarchy here, he takes off his jacket and assists in the kitchen, you can sometimes see him helping the older ladies bring out the heavy equipment (if needed) when they’re cleaning the floors, clear tables, etc. Or Alex Ju, the Assistant General Manager, who accompanied Peter and I to the hospital and stayed and spoke with the doctor and the international insurance department on our behalf (in Mandarin) to make everything a little easier for us. These people are the ones who have made my stay here memorable and I can honestly say that its because of them that I would recommend Elements by Westin in Suzhou to ANYONE who wanted a place to stay without hassle and with a host of helpful, courteous, friendly staff. It has been my pleasure having encountered such warm, friendly, delightful and gentle human beings.
酒店回复：
Dear Marsha, Enjoy staycation and vitality exploration. It is a great pleasure to meet you in Suzhou Science and Technology Town, where landscape, science and culture are integrated. Thanks for sharing your stay experience with us and we are pleased for your compliments to hotel staff. we will definitely pass your comments to our staff as an encouragement and inspiring them to do more for our guests. We sincerely wish you happy everday and hope to see you again in Suzhou. All the best!

苏州科技城源宿酒店

客户评价 由实住客人提供的真实点评

Guest（家庭旅游） 2025-10-01

Guest（家庭旅游） 2025-10-01

Guest（家庭旅游） 2025-10-01

Guest（家庭旅游） 2025-10-01

Guest（家庭旅游） 2025-10-01

Guest（家庭旅游） 2025-10-01

Guest（家庭旅游） 2025-10-01

Guest（独自旅游） 2025-09-01

Guest（Traveling with friends） 2025-07-01

Guest（Family） 2023-08-01

客户评价由实住客人提供的真实点评