Dear Rami,Thank you for taking the time to share your feedback. We’re sorry to read that your stay did not meet your expectations.The apartment uses a water boiler system, and our team provided detailed instructions and support throughout your stay to help restore hot water as quickly as possible. We understand how frustrating it can be when a technical issue affects comfort, especially during a weekend stay, and we regret the inconvenience and the time you spent trying to resolve it.As a gesture of goodwill, we offered a partial refund to acknowledge the disruption. While we understand that this did not change your overall impression, our intention was to show that we take such situations seriously and aim to support our guests when issues arise.We appreciate your feedback, as it helps us review both our technical procedures and the way we communicate and assist guests in similar situations.Kind regards,halu! team
