We are very sorry to hear the hotel was not as per your standard, however we would like know if apart from the mattress our amenities, gardern, wifi and breakfast service were good.
Ms Michela, we are very sorry we missed your takeaway breakfast we will definetely be more carefull for our future guests. However if you would have asked for assistance to our staff they would have helped you with the AC.
we appreciate your feedback and we have new team working on enhancing the hotel reception and overall service and experience. Thank You for sharing and helping us better understand to improve and create more pleasant experience for guest.
