Thank you, Jeremy. We're truly glad the room met your expectations and that you found it clean and well-equipped—it's something we take great pride in.We did take note that breakfast may not have matched the same standard, though your message seemed to cut off. If there’s anything you feel we ought to know, we’d welcome it. We're actively improving each area of the guest experience, and your thoughts help shape that process.We hope to welcome you again, with every part of your stay feeling just right.Warm regards, Guest Experience TeamEthos Hotel Oxford
Hello Karen,We're truly sorry your experience did not reflect the promise you saw when booking — we can imagine how frustrating it must have felt to arrive to a space that didn't match the photos or meet expectations of cleanliness.A spiderweb over the ceiling light, stale odours, and an unvacuumed corridor — these are small details that make a big difference, and their presence suggests we failed in one of the most basic and important aspects of hospitality: creating a space that feels fresh, cared for, and welcoming from the moment you step inside. We do have a thorough housekeeping protocol in place, and it’s clear from your comments that we missed the mark. We'll be addressing this with urgency.We're grateful, however, that the kindness of our staff and the café’s comfort still offered a small bright spot during your stay. Your honesty is appreciated more than you know — it helps us reflect and, more importantly, improve. Thanks again, Karen. Warm regards, Guest Experience TeamEthos Hotel Oxford
