Thank you for taking the time to share your feedback. While I am glad to know you enjoyed your stay, I am truly sorry for the frustration caused by the billing errors you experienced. This should never have happened, and you should not have needed to follow up after checkout to have these corrections addressed.Your comments have been shared with our Front Office and Accounting managers, and we are reviewing this matter carefully to ensure accuracy and consistency moving forward. We understand how important clear communication and correct billing are, and we regret that we fell short of delivering the seamless experience you deserve.Thank you again for bringing this to our attention. We appreciate your patience, and we hope to have the opportunity to welcome you back for a much smoother visit.
