Estimado huesped Agradecemos el tiempo que se tomó en responder la encuesta de calidad enviada a su correo electrónico para nosotros sus comentarios y sus calificaciones son muy importantes ya que nos ayudan a mejorar como hotel y como departamentos Esperamos tenerlo pronto nuevamente aquí en su casa hotel Fontan ixtapa y lo invitamos a que recomienden nuestras instalaciones a familiares y amigos que quieran vivir la experiencia como usted la vivió Saludos cordiales .
Dear Kyung, Thank you for sharing your feedback with us. We are glad to hear that you found our staff friendly and enjoyed the location. We apologize for the inconvenience you experienced with the unexpected presence of a cockroach. Your comfort and safety are our top priorities, and we are taking immediate measures to address this issue. We understand your decision to check out earlier and we appreciate your understanding. Should you reconsider staying with us in the future, we will ensure a more pleasant experience for you. Thank you for your valuable comments.
Dear Maria, we appreciate your feedback and sincerely apologize for your experience. It is disheartening to learn that we did not meet your expectations during your stay. We strive to provide excellent service and quality food and drinks. Your comments regarding the service and cleanliness have been noted and will be addressed with our team to ensure improvements are made. We are committed to enhancing our guest experience and would love another opportunity to serve you better in the future. Please reach out to us directly if you plan to visit again, as we would like to ensure a more enjoyable stay next time.
