白色海岸福朋喜来登酒店-住客评论

Guest（Couple） 2026-02-01
Room had super comfortable bed and Iva on reception booked me into a superior room Iva was very helpful and made our stay very welcome The Hotel had a lovely design of plants and superb views over the Benidorm skyline I
Guest（Other） 2026-01-01
Unfortunately, the hotel (hallways, lobby, elevators, third floor, and even the garage) had a nauseating smell. The room itself was perfect; the issue was only in the common areas. I understand that sometimes a drainage pipe can break at a time when it can’t be repaired immediately, for example. What bothered me, however, was that when I asked the front desk agent about the strong smell, he told me he didn’t notice anything. He even asked the security guard next to him, and he also said he didn’t smell anything. The next day, when I checked out, I asked the same question to the morning front desk agent, and she explained that they had a problem with a waste pipe since the night before. She apologized and told me they were working to resolve it as quickly as possible. Same problem, same question, but completely different attitude toward the guest. That’s the reason for my rating.
酒店回复：
Thank you for sharing your experience. We’re sorry your visit was affected by the unpleasant odor in the common areas, and we appreciate you letting us know about the inconsistency in communication. Your comments are important to us and have been shared with our team so we can provide clearer, more attentive service to all our guests.Carlos MartínezQuality Manager
Guest（Couple） 2025-12-01
Great room. We were there at a quiet time of year so maybe to be expected but staffing levels didn’t seem adequate for the number of guests. We waited a long time to check in and there were also long waits at the bar. Good variety at breakfast but the food under the heated lamps was cold and one of the coffee machines was out of action for our stay. Quite a way out of time so nice and quiet but nearest bus stop was about a 15 minute walk away and buses were infrequent
酒店回复：
Thank you for sharing your feedback. We’re glad to know you enjoyed the room and appreciated the peaceful atmosphere. We understand the concerns you’ve mentioned about service and breakfast, and your comments will be shared with our team as we look for ways to improve. Your insights are truly helpful.Carlos MartínezQuality Manager
Guest（其他） 2025-12-01
Nonostante la stanza sia stata di gradimento (ampia, pulita, vista mare), quello che non abbiamo apprezzato è la quantità estrema di profumatori utilizzati per coprire un odore di fondo proveniente dalla fognatura. Non è forte come mi è capitato in altre strutture ma si sente bene
酒店回复：
Ciao Michele, grazie per aver condiviso la tua esperienza. Siamo lieti che la camera sia stata di tuo gradimento, ma ci dispiace apprendere che alcuni aspetti non abbiano soddisfatto pienamente le tue aspettative. Il tuo commento verrà preso in considerazione dal nostro team, così da poter migliorare ulteriormente il soggiorno dei nostri ospiti. Ci auguriamo di poterti accogliere nuovamente in futuro.Carlos MartínezQuality Manager
Guest（Business traveler） 2025-12-01
Great Property Room getting too heated AC was not working, and they asked to keep window open and we fell sick
酒店回复：
Thank you for sharing your experience. We’re sorry your stay wasn’t as comfortable as it should have been. Your feedback has been shared with our team to help us improve for future guests.Carlos MartínezQuality Manager
Guest（其他） 2025-12-01
La habitación estaba muy bien la limpieza muy bien un hotel lujoso pero la habitación que me dieron había un ruido a motor terrible no pude dormir en toda la noche pedí que vengan a ver el ruido y nadie vino al día siguiente hice el reclamo
Guest（其他） 2025-11-01
El personal amable, sobre todo Rosa que nos atendió de maravilla en el restaurante!!. Un punto en contra... El aparcamiento cuando volvimos de cenar por la noche no pudimos aparcar en el parking y nos tocó pagar 12€. Por siete horas.
酒店回复：
Estimada María, agradecemos mucho su feedback. Nos alegra saber que ha tenido una buena experiencia con nuestro equipo, especialmente con Rosa. Lamentamos inconvenientes que ha tenido con el aparcamiento. Su comentario ha sido compartido con nuestro equipo para seguir mejorando. Esperamos tener el placer de recibirle de nuevo en el futuro.Carlos MartínezQuality Manager
Guest（其他） 2025-11-01
Brilliant place would go back again
Guest（家庭旅游） 2025-11-01
Very nice place with breathtaking views over Benidorm!
Guest（Family） 2025-10-01
Staff at the reception desk was helpful! The shared the options that were available!
酒店回复：
Rose, we really appreciate your comments. We're glad you had a pleasant experience at Four Points by Sheraton Costa Blanca and that our reception team was so helpful. We look forward to welcoming you back in the future.Carlos MartínezQuality Manager

白色海岸福朋喜来登酒店

客户评价 由实住客人提供的真实点评

Guest（Couple） 2026-02-01

Guest（Other） 2026-01-01

Guest（Couple） 2025-12-01

Guest（其他） 2025-12-01

Guest（Business traveler） 2025-12-01

Guest（其他） 2025-12-01

Guest（其他） 2025-11-01

Guest（其他） 2025-11-01

Guest（家庭旅游） 2025-11-01

Guest（Family） 2025-10-01

客户评价由实住客人提供的真实点评