手和矛旅馆-住客评论

Guest（Other） 2026-01-01
Difficult weekend because of the bad weather. Room was spacious shower room vast. New person taking over and as a local is invested in improving
Guest（Other） 2025-12-01
The staff were really happy and friendly. Check-in and out were both quick and easy. Our room was spotless and came equipped with tea and coffee (Nespresso) making. A bottle of tap water and 2 real glasses were also out. I chose the full vegetarian breakfast option which was freshly cooked and delicious.
Guest（Solo traveler） 2025-11-01
Perfect location for my business meeting at Mercedes World (Brooklands) - I walked it in under 15mins. The hotel is charming and characterful, the service was brilliant (loads of staff, special mention to Sotty). I only ate breakfast there but it was exceptional. Cooked to order and everything was cooked to perfection, even the black pudding!
酒店回复：
Hello Powerje75 Thank you so much for taking the time to leave us a review, it means so much to myself and the team. I'm so glad you came to stay with us and enjoyed your time with us as well as our pub breakie. We can't wait to hopefully welcome you back soon. All the very best, Jessamie
Guest（Traveling with friends） 2025-11-01
Very disappointing! Been here twice this year with these friends who travel from Croydon, Oxford and Cranleigh to meet us. This time it was a very different experience. Drinks took forever, food was very slow and when it finally arrived it was luke warm! We are not rude people but having complained to the restaurant manager (who I have to say was passive aggressive) then the General Manager who blamed the young staff and then said the restaurant manager would get a disciplinary!). Not really what we wanted to hear to be honest. Then offered to recook the food. To be honest having waited an hour between starters and main meal didnt want to risk waiting another hour! I really am not sure how they will cope with the Xmas meals. The waiter was lovely just a shame he didnt have the team to back him up. We won't be back unfortunately .
酒店回复：
Thank you for your feedback, and we’re truly sorry your visit fell below expectations. All the best, Tom and Jessamie
Guest（Family） 2025-11-01
Lovely room, superb breakfast, great atmosphere in the bar. A little on the expensive side but well worth the extra money.
Guest（Business traveler） 2025-10-01
lovely looking pub, check in was not over friendly with very little by way of welcome or instruction. Room at first glance was lovely but lots of small issues with either bits broken or poor cleanliness. Tv has lead dangling from it and does not connect.
酒店回复：
Hi Mark, Thank you for taking the time to leave us a review, it means a lot to myself and the team. Thank you for pointing out the minor issues you experienced during your stay, we will be sure to take your feedback on board to ensure this doesn't happen again in the future. We hope to welcome you back again for a much more wonderful stay. All the best,
Guest（Family） 2025-10-01
We stayed there recently and had a lovely time. I wanted to add that our Sunday Lunch was very good and Ryan & Melissa, our servers were friendly and efficient.
酒店回复：
Hi JB, Thank you for taking the time to leave us a review, it means a lot to myself and the team. We are so glad you enjoyed your stay with us! I will be sure to pass your mentions over to Melissa and Ryan, they will be delighted. We hope to welcome you back again soon for another great stay and lunch. All the best, Chloe
Guest（Couple） 2025-10-01
Lovely stay, accommodation lovely clean everything you needed, staff very helpful nothing to much trouble. Food was lovely, would highly recommended. Lovely location, very quiet but convenient location to many places.
酒店回复：
Hi Dave, Thank you for taking the time to leave us such a great review, it means a lot to myself and the team. We are so glad you enjoyed your trip to our pub, I will be sure to pass your comments over to the team. We hope to see you again soon for another great visit. All the best, Chloe & the team
Guest（Solo traveler） 2025-09-01
I was surprised to find the hotel really as near to the train station as I had expected – it all felt wonderfully safe for me as a single traveller. The staff were extremely friendly without exception, everyone always had a smile for me and was full of kindness and warm-hearted humour. The room was spacious and bright, and equipped with lots of very tasty tea and an honesty bar with lots of lovely bits and pieces for the occasional sweet or savoury nibble. Even the little booklet with information about the hotel and things to see and do in the area was fun to read. The hotel is full of character, some places modern, some as if time had stood still and you were transported to cosier times. The staircase was wonderfully creaky and comfortably carpeted, the wallpaper rich, and the rooms easy to get to and safe. The curtains really darkened the room 100%, and the bed was equipped with plenty of cushions – great for reading in bed, sleeping and waking up relaxed! When I opened the curtains, the sunlight poured through the large window wall, and it was all just heavenly. The breakfast times were generous, from very early until 11 o’clock. The choice was wide, and I thoroughly enjoyed everything at my own table, with plenty of space to start the day at my own pace. Dinner in the pub was very tasty and plentiful, the prices all reasonable for both food and drinks, and I was welcomed very warmly. The pub was always well visited in the evenings and full of laughter and conversation, which I enjoyed from my single table. I always found just the right amount of entertainment or quiet, whatever I wished for. Help, if needed, was always near, and there was always a good, lighthearted spirit to feel throughout. This hotel isn’t for those who expect flawless polish or shiny perfection, but for those who love a place with soul. I would highly recommend this warm-hearted hotel. Was genuinely a bit sad I had to go.
酒店回复：
Hi, Thank you so much for taking the time to leave us such a great review, it means a lot to myself and the team! We are delighted to hear you had such an amazing stay. We are so glad you enjoyed our facilities and amenities! We are always more than happy to help! We definitely hope to welcome you back in the future for another wonderful stay. All the best, Chloe
Guest（商务旅客） 2025-08-01
Needs updating Room 6 smelt damp and frankly the shower base had a good inch of mould around the edges. Shame really as it was my third time staying at the hotel
酒店回复：
Hi Joseph,Thank you for taking the time to leave us a review, it means a lot to myself and the staff. I'm sorry to hear your room wasn't in great condition, we appreciate your concerns and I can assure you we are working on this to ensure your next stay is tip top!We do hope to welcome you back in the future for a much better stay.All the best,

手和矛旅馆

客户评价 由实住客人提供的真实点评

Guest（Other） 2026-01-01

Guest（Other） 2025-12-01

Guest（Solo traveler） 2025-11-01

Guest（Traveling with friends） 2025-11-01

Guest（Family） 2025-11-01

Guest（Business traveler） 2025-10-01

Guest（Family） 2025-10-01

Guest（Couple） 2025-10-01

Guest（Solo traveler） 2025-09-01

Guest（商务旅客） 2025-08-01

客户评价由实住客人提供的真实点评