Hi Catherine. Thank you for taking the time to tell us about your visit to the Handlery Hotel. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. We would love to hear any suggestions you may have regarding our property and services within the hotel to make your next stay with us even more enjoyable. We truly appreciate your feedback and look forward to having you back as our guest.
Hi Dustin. Thank you for taking the time to tell us about your visit to the Handlery Hotel. We strive to provide an amazing guest experience, but it seems as though we fell short of this goal during your stay. For this we truly apologize. Rest assured that the department managers have been informed, and appropriate measures will be taken to address your grievances. Any other suggestions you may have regarding our property and services within the hotel would help us tremendously in making your next stay with us more enjoyable. We appreciate you sharing your concerns. Your feedback is our greatest asset.
Hi Michelle. Thank you for taking the time to tell us about your visit to the Handlery Hotel. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. I'll be sure to pass your feedback regarding the TV to our engineering department. We would love to hear any other suggestions you may have regarding our property and services within the hotel to make your next stay with us even more enjoyable. We truly appreciate your feedback and look forward to having you back as our guest.
Hi Lisa. Thank you for taking the time to tell us about your visit to the Handlery Hotel. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. We would love to hear any suggestions you may have regarding our property and services within the hotel to make your next stay with us even more enjoyable. We truly appreciate your feedback and look forward to having you back as our guest.
Hello Arturo. Thank you for taking the time to tell us about your visit to the Handlery Hotel. Receiving warm and friendly service from our staff sets the tone for a great stay. Giving the highest level of hospitality is our number one priority and this was not your experience. We sincerely apologize for failing to meet your expectations. We have made arrangements with another local hotel to use their pool and fitness facilities while we renovate our own. I apologize if this was not communicated to you at check in. Our restaurant is open 7 days a week for breakfast (7am-11am) and dinner (4pm-9pm), and open for lunch on the weekends (12pm-4pm). Please feel free to let us know what in particular we can do differently with our restaurant hours to better accommodate our guests. Unfortunately, we are unable to take our guests bottles of water as we do not have complimentary bottles on property, just our vending machines. We would appreciate knowing the specifics on why are vending machine isn't working. Was it out of water or was it mechanical. This type of information will help the company that services them troubleshoot the issue better. We appreciate you sharing your concerns and hope you will give us an opportunity to better serve you in the future.
Hi Olivia. Thank you for taking the time to tell us about your visit to the Handlery Hotel. Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and we sincerely apologize for failing to meet your expectations. I have shared your feedback with the associates and as a teachable moment, we have discussed our standards and reviewed improvement opportunities in the service we provide. Giving the highest level of hospitality is our number one priority. We appreciate you sharing your concerns and hope you will give us an opportunity to better serve you in the future.
