哈维内尔斯酒店-住客评论

Guest user（独自旅游） 2024-10-01
I arrived on the passenger ferry from Polruan and was so happy that the Haveners was literally right next to the ferry stop; having just walked 12 steep miles along the coast path and not having to walk any further that was the first delightful treat! From then on it felt like home. Lovely welcoming staff, a beautiful room with a gorgeous view and a really nice bathroom. I appreciated the tea and biscuits and enjoyed the comfort of the room before going down to a delicious dinner of fresh crab. Bed was really comfortable. Breakfast was everything a breakfast can be and an excellent start to my second day of hiking. As a solo visitor I especially appreciated the friendliness of all the staff.
酒店回复：
Thank you for leaving Havener's accommodation, Fowey a review! We hope you had a great visit and look forward to welcoming you back soon.
Guest user（夫妻／情侣） 2024-08-01
We loved our stay at Haveners. A brilliant location with great views of the estuary. We were lucky to have good weather so it was very picturesque. The staff were lovely, very friendly and couldn’t do more for you to ensure you had an enjoyable stay. We ate in the restaurant two nights and the food was really nice and reasonably priced. Breakfast was good too generous portions and we were well looked after by the lovely JLo. We had room 4 which was a little snug but spotless and nicely decorated with a modern bathroom. Only fault was the lack of a hairdryer which we did manage without. Nice toiletries and everything else you needed was provided. Our first visit to Fowey which we loved. We hope to stay at Haveners again on our next visit.
Guest user（夫妻／情侣） 2024-08-01
Excellent location and a fabulous view of the estuary (room 2). Clean room, lovely soft furnishings, robe, pillow spray and much needed ear plugs, due to the central location it was noisy but the ear plugs worked perfectly. Extremely friendly staff, nothing is too much trouble. The rooms aren’t turned over daily unless you ask for it to be done, likewise we were asked every morning if anything needed replenishing. The system seems to work but it’s not what we’re used to. The breakfast was good, although the time range is 8-9.30 am, I think this should be extended to 10am. No parking unfortunately and if you park in the main car park it’s a 10 minute steep hilly walk, the hotel recommended a different car park but we didn’t feel there were enough spaces as we planned to use the car a few times. Overall a great place to stay, I recommend it and would return.
酒店回复：
Hi E B, Thanks for taking the time to leave a review for your recent visit to Havener's accommodation, Fowey. We always strive to deliver a great experience for our guests and look forward to welcoming you back soon.
Guest user（夫妻／情侣） 2024-08-01
We were really looking forward to our stay at Havener's, having eaten there many times. The food is always excellent and the staff are helpful and cheery. Unfortunately our stay was not what we expected in room 3. There were the usual little niggles, as there is with any hotel, nowhere is perfect. But then things went downhill from there. The room was described as, "Rooms overlook the quay and estuary beyond", therefore we were expecting a view looking towards the coast and sea beyond. However ours was facing inland, looking up river. There was no body wash/soap in the shower, only shampoo & conditioner. We also heard this mentioned by other guests. The shower door was hanging on the runners by one wheel, instead of the supplied four. The toilet seat was loose and the toilet was very close to the wash basin to make it uncomfortable. The towels were laid out on shelves ready for us, but when removed, the shelves were still dusty. The central light fitting was unsafe, the outer sheath exposing the wires inside and not properly fixed to the ceiling rose or the light fitting. The room was not once vacuumed during our 3 night stay, and the final day, our room was not serviced at all! We returned to full waste bins, unwashed cutlery & crockery and unmade bed. For a 3 night stay, that was advertised at nearly ￡190 per night, this was totally unacceptable. I don't think we'd stay here again, but we would definitely eat here again. All grievances were brought to the attention of the General Manager.
酒店回复：
Hi Chrisr181095, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
Guest user（夫妻／情侣） 2024-05-01
Had an absolutely amazing time - The views- stunning. The food - fantastic. The team - well what a credit to st Austell brewery. From arrival Georgia, Barris, Cat, JLo in fact all the staff made us feel welcome and looked after us throughout our stay. The attention to detail with the service, the food, help and advice about the local area and where to go to pouring the perfect gin was a massive part of why our trip was so special. Great breakfast & a beautiful dinner! We stayed in room 4 which was a bit too cosy for more then a couple of nights - beautiful & clean room but slightly tired- there is some attention to detail needed to some fixtures and fittings in the bathroom. Thank you to the whole team at Havener’s for making my partners 40th birthday celebration one we will never forget. We will be back - see you all soon!
酒店回复：
Hi Noor S, Thanks for taking the time to leave a review for your recent visit to Havener's accommodation, Fowey. We always strive to deliver a great experience for our guests and look forward to welcoming you back soon.

哈维内尔斯酒店

客户评价 由实住客人提供的真实点评

Guest user（独自旅游） 2024-10-01

Guest user（夫妻／情侣） 2024-08-01

Guest user（夫妻／情侣） 2024-08-01

Guest user（夫妻／情侣） 2024-08-01

Guest user（夫妻／情侣） 2024-05-01

客户评价由实住客人提供的真实点评