Holiday Inn 罗利-住客评论

Guest（独自旅游） 2025-04-01
I don't write many reviews, but after a stay there, I want to let people know that this feels like a shabby, worn hotel — chipped paint, missing tiles in elevator, stained carpets and furniture, etc. Not what I have come to expect from a Holiday Inn (and a $155 room rate). Musty smell. Good location in downtown Raleigh. I found the people who worked there to be pleasant, and I slept well, but next time I will examine other options.
酒店回复：
Hi JoseA4873, Thank you for choosing our Holiday Inn Raleigh Downtown to host your stay. We appreciate your business as one of our valued guests. Our hotel aims to deliver guest satisfaction and comfort. While we are glad you appreciate our staff, I am sorry about what happened. We value your feedback, and we'll use this to monitor and improve our hospitality services. Thank you again for making us part of your trip, and we hope to share with you a better service on your next visit. Safe travels, Mark Kaser T. Case Manager IHG Hotels & Resorts Service
Guest（与好友旅游） 2024-12-01
Stayed at this location on 12/7/24. Woke up at 1240ish in the morning to someone attempting to enter my room with a key. I called to the front desk to report and the staff member stats “What’s up man” for 1 sir I’m a female. He goes to stat “I’m sorry you had a visitor in the system it shows cleaned”. Then at check out the manager who was very nasty tell me “You can call guest services if you have a problem” Literally Had To Sleep Like This
酒店回复：
Hello Tiesha W, We appreciate your feedback. It's great to hear from our valued guest. Thanks for your loyalty and thanks for always staying with our Holiday Inn. We always ensure the best hospitality. I am sorry about the issues you had during your stay. I will be sharing your feedback with our hotel management for review. We hope to regain your trust and confidence in our service. Stay Safe! Carl J. eMedia Coordinator IHG Hotels and Resorts Service
Guest（商务旅客） 2024-11-01
I wish I would have read recent reviews before booking. I'm not sure how this hotel has 3 1/2 stars. Here were things that could be better: - Very noisy, even on the 14th floor. There are trains that rumble by, garbage trucks that pick up trash at 3 am, emergency vehicle sirens, and even partiers that sound like they are right outside your window. Bring earplugs. - Only 1 operable elevator for the entire hotel means you will wait quite a while. - "Contintental breakfast" is some packaged pastries, yogurt, oatmeal, fruit and those boiled eggs in the package. You can heat up a bagel or toast in the toaster. Coffee and hot water but no juice. Also a sign that said "please limit to 2 items." Give me a break. - The room temperature was very difficult to regulate using the in-room a/c unit. It was either freezing or boiling. - A general dirty feeling throughout the room and hotel, and an odd scent that they tried to cover up but just made it worse :/ Here are things that were ok: - The staff was very nice. I felt bad for them because I'm sure they deal with complaints all day long. They should look for jobs where they don't have to deal with unhappy people all the time, because they were very helpful. - The shower water pressure was ok. - The bed wasn't terrible. - The hotel is convenient if you are attending a conference at the convention center. - The price is cheaper than most of the other hotels around (makes sense).
酒店回复：
Hello, Elizabeth B We are very interested in your opinion about your stay. We need insights like yours to improve our quality and constantly aim higher for the enjoyment of our guests. Thank you for choosing to stay at our Holiday Inn Raleigh Downtown. I have shared your opinion with the management of the hotel. Please, accept our apologies. Our staff will keep working to find ways to offer always an experience that always meets your expectations. The goal of our staff is to make you feel relaxed and at home. Our team can't wait to host you again and show you all the improvements and changes based on your valuable feedback. We hope to see you soon! Alejandro G. Case Manager IHG Hotels & Resorts Service
Guest（商务旅客） 2024-10-01
Room 716 was fine for a week while working in the 2024 campaign. Clean, Keurig, basic toiletries, good wi-fi, hotish shower, comfortable bed (with no bedbugs). It’s true that the room is sparce, just one elevator for 20 floors, the complimentary breakfast is a joke – the large dining room suggests there once was a breakfast that consisted of more than small pre-packaged muffins, coffee and water -- the bathtub scarred, the “Serve yourself” drinks outrageous and the front desk unfriendly. But the neighborhood is leafy and quiet and there are two good restaurants next door (Taverna Agora and Second Empire) and a good seafood a bit farther – 42nd Street Oyster Bar. I got what I paid for but my more discerning wife would have had us out of here in minutes.
酒店回复：
Hi sabbaticalbill, We appreciate you for choosing to stay at our Holiday Inn Raleigh Downtown for this trip and for sharing your feedback. Thank you for doing business with IHG?Hotels and Resorts and choosing our hotel for your stay! We aim to give our guests an efficient stay in a place that feels fresh and focused only on the features and services you need; I am sorry we did not deliver this time. I shared your sentiments with our hotel management and trust that proper actions will be taken to avoid this from happening again. Until your next stop in the area, we look forward to hosting you again to redeem your confidence. Sincerely, Grace L. Case Manager IHG Hotels & Resorts Service
Guest（独自旅游） 2024-08-01
Good hotel with a good price. Locations is also very good.

Holiday Inn 罗利

客户评价 由实住客人提供的真实点评

Guest（独自旅游） 2025-04-01

Guest（与好友旅游） 2024-12-01

Guest（商务旅客） 2024-11-01

Guest（商务旅客） 2024-10-01

Guest（独自旅游） 2024-08-01

客户评价由实住客人提供的真实点评