Dear Sirs, We are very surprised by this review given the circumstances: the room assigned was our Suite, which can accommodate up to 5 people, while you had booked a double room. Moreover, you booked a double room even though there were three of you... for this reason, you were given the larger room than the one booked. Unfortunately, the receptionist had the original reservation for two people, but despite this, you showed up as three... for this reason, she had to find a new solution for you. It is not possible to book a room for a maximum of two people and show up as three. We are very sorry that, after having resolved this booking error, which was not our fault, we are now being told that you were not welcomed well, even though you had used the largest room available. We kindly ask you to pay attention the next time you make a reservation and note that you have been upgraded. Best regards