Dear Cara,Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not fully meet your expectations and that some elements of the room were not up to the high standards we strive to maintain.We are very happy to let you know that just a few days ago we closed the entire hotel to begin an extensive renovation project. The goal of this refurbishment is to modernize our facilities, refresh the design, and enhance overall comfort so that future stays will be much more enjoyable and in line with what our guests expect from a five-star experience.We truly appreciate your comments - they help us improve and ensure that when you visit us again, you will see and feel the difference.Warm regards
Dear Georgea, Thank you so much for your kind words and wonderful review!We’re delighted to hear that you enjoyed your stay with us, especially our central location, welcoming staff, and the cleanliness and comfort of your room.Your feedback truly means a lot to our team, and we hope to have the pleasure of welcoming you again in the future!Warm regards
Dear Dalia, Thank you for your kind rating! We're glad you enjoyed your stay with us and appreciate you taking the time to share your experience.We look forward to welcoming you again in the future!Best regards
Dear Gissou, Thank you for your feedback.We sincerely apologize for the lack of proper room cleaning during your stay. This is not the standard we aim to uphold, and we're truly sorry for the inconvenience caused. Your comments have been shared with our housekeeping and front desk teams to ensure this is addressed immediately.We regret that you felt the service was not attentive as guest satisfaction is very important to us, and we will take steps to ensure our staff is more responsive and attentive moving forward.Thank you again for bringing this to our attention, and we hope to have the opportunity to provide you with a much better experience in the future.Warm regards
