客戶評價
由實住客人提供的真實點評
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We had a very pleasant stay at this hotel. The room was clean and comfortable, the staff were friendly and helpful, and the location is great. Everything was well organized and made the stay easy and enjoyable. Would happily stay here again.
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good service as per expectation, staff are helpful and able to communicate in English
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Very Disappointing Service – Not Worth the Price
I recently stayed at Hotel COOP Sofia and had an unpleasant experience with one of the receptionists, Mariana. When I called the reception to request some ice for my room, she informed me ,in a rather rude tone ! That the hotel does not deliver ice to rooms and that I had to come downstairs to collect it myself.
As I tried to explain that I had received ice in my room the previous evening, she abruptly hung up the phone. When I went down to the lobby to clarify the situation, I told her that her behavior was unacceptable and that an apology would be appropriate. Instead of apologizing, she claimed she was “too busy” and that there were “too many guests,” although the lobby was completely empty at the time.
She then asked, again in a dismissive way, whether I still wanted the ice. I requested to speak with her supervisor, but she pretended not to understand what I meant. Eventually, she brought me a small amount of ice in a paper cup. Only after I insisted did she return with an ice bucket and tongs.
This level of service is far below what one would expect from a four starts hotel of this category. The experience left a very negative impression, and I will certainly not stay here again.
Aside from this, the hotel’s facilities are average at best and do not justify the price. The only real advantage is the availability of parking, which also comes with an additional charge of €12 per day.
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很老的酒店，可能由于水箱或水管生銹水龍頭出水是黃色的，空調只能制冷不能制熱，入住晚上天氣很冷，半夜被凍得感冒了，不推薦
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房間大，位置佳。就在市中心，去哪都方便
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酒店不錯，不好停車，只能外面馬路上停，早餐不錯。
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Limpieza, ubicación, confort, desayuno y equipamiento de la habitación convierten a este hotel en una excelente opción para descubrir la animada ciudad de Sofía. Cuatro estrellas equivalentes a los hoteles espa?oles de la misma categoría
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Frühstück war ganz ok, das Zimmer relativ gro?. Leider sind fats alle Zimmer zur Str?e, die viel befahren ist. Nachts war es zu laut, um mit offenem Fenster zu schlafen. Die Lage ist gut, etwa 15 Minuten zu Fu? bis Serdica
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Для европейского отеля в центре Софии низкий уровень. За такую сумму в России все новое. А тут обшарпанная мебель, оторванная штора, завтрак маленький выбор. Вообще, тянет на 3 звезды.
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Konumu güzel, erken check in i?in yard?mc? oldular. Gayet memnun kald?m.
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索非亞COOP酒店預訂電話：+8620-86009099
（電話忙線或無人接聽時，請在線預訂！）
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其他咨詢：+359-895691791 （交通、訂餐、會議、桑拿娛樂、發票開具、物品遺失等）
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會議室在線預訂
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索非亞COOP酒店地址：
Sofia Center, ul. "Iskar" 30, 1000 索非亞, 保加利亞
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免責聲明：我們是為索非亞COOP酒店提供客房預訂服務的旅游服務提供商，非酒店的官方網站，請您知曉。
