客户评价
由实住客人提供的真实点评
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I stayed at this hotel and had a very disappointing experience. The room was extremely dirty, with no labels, no proper bed frames, and we were basically made to sleep on the floor with thin mattresses. While we were out, the staff entered our room without any notice to lay down the mattresses, which felt like a serious invasion of privacy.
When we approached the front desk to ask questions or request items, the staff’s attitude was uncomfortable—they appeared to be discussing us, and their expressions and tone felt disrespectful, with hints of racial discrimination. The facilities were also very outdated, with visible mold and dark stains in many areas. The windows and mirrors were cloudy and covered with dust, clearly not cleaned at all.
Although the hotel is close to a subway station, the walk is still inconvenient compared to other popular hotels in the same price range. There is also a steep slope leading up to the hotel, making access even more difficult. The staff’s service was careless and impolite, from handling dishes to general interactions. Every staff member we encountered seemed to lack basic respect for guests.
I stayed at five different hotels during my trip to Japan, and this was by far the most expensive, the dirtiest, and the most disrespectful one i was despite costing over 300 USD. I absolutely do not recommend this hotel!
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3晚既伙食都唔同， Yummy ! 性价比高！ 享受唔同嘅温泉??酒店浸温泉人唔太多，亦有自己房间私人风吕，私隐度极高
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非常好的出行体验，如果你喜欢泡温泉，请放心这里可以满足你的需求
房间非常乾净，晚餐早餐也非常不错
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酒店有不同温泉选择，不是很多人。可以租雪具及买滑雪场券有折扣。送迎shuttle bus 有指定时间表，要拖行李到酒店要上斜路有点吃力。
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地点很好距离车站步行5分钟就可以到，或是可向饭店预约接驳车，提前抵达可以寄放行李，今年是温泉饭店百选的第19名，温泉池种类多且开放时间长，很推荐！
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这是我在70天内，第二次光顾，回想一月时第一次光顾，被安排到「万叶茶屋」晚饭，房间舒适。
但今次预订了三天两夜，第一天被安排到3楼 「木 」食饭，感觉非常差，房间细小没有冷气，作出投诉後，第二天更换到2楼 「花历」用餐，感觉较为理想。
晚餐环境不佳，确实很影响心情，而且房价也不便宜的。
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The front desk colleagues are very helpful. This help us a lot in booking the ski tickets and the ski equipment.
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酒店位置距离越後汤泽站有点远，而且需要上斜路，对带有行李的旅客来说不太友好。晚餐不错，份量适中；早餐有惊喜。不过距离汤泽高原雪场不太远，可步行到达，对滑雪旅客来说是个可以选择的酒店。服务不错，职员会於晚餐时间整理床舖。退房时，酒店有shuttle到JR站，但约半小时一班，需要赶搭新干线就只能自己步行到JR站。不过没有接驳车到任何滑雪场。
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酒店有免费接驳车从车站来回酒店，十分方便，不胖拉着行李走10分钟。另外酒店6楼及7楼提供多种温泉，有美人汤又有草药汤，非常满意，滑完一天雪，回来泡温泉放松肌肉！另外酒店亦有雪装租借很方便
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The place is quite ages but still well maintenance. I love the hot tub so much. So we never use the shower and tub in our room and we just went to enjoy the hotel’s public bath instead. The outdoor ones are very amused. It was one of my best stay and the first impressive ryokan style I have experienced. Highly recommend. The hotel’s staffs are so helpful, polite, and friendly. The breakfast is so so and the dinner is very nice presentation. The dinner comes with courses and it is quite fancy for me as they serve one by one. The main dish is fish but we love the grilled beef they served so much.
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夫塔巴酒店预订电话：+8620-86009099
（电话忙线或无人接听时，请在线预订！）
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其他咨询：+81-25-7843357 （交通、订餐、会议、桑拿娱乐、发票开具、物品遗失等）
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会议室在线预订
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夫塔巴酒店地址：
419 Minamiuonuma District, 949-6101 汤泽町, 南鱼沼郡, 新泻县, 日本
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