Estimado Enrique,El hotel no cuenta con bar y el restaurante solo abre para los desayunos.Gracia spor su preferencia
Estimada Jackie,Lamentamos la falta de explicación del recepcionista. Usted puede revisar en la pagina de ******* que no viene el desayuno incluido. Ya pasamos sus observaciones a nuestra gerencia para que lo pueda verificar con el personal. Con respecto a la ubicación, también es importante que se revise el mapa antes de reservar para ver que hay en los alrededores. Hay un mapa en la pagina de *******, al igual que puede usar google maps. El desayuno es a la carta y los precios están competitivos con la zona,.
Dear Thomas,In most of hotels, people who are not guests have to pay to use the facilities. In regrads to the 2 days without cable, we explained your wife that it was a general problem in the area due to a black out and in regards to not hot water, we did not receive any comments in regards to this. It is important that you make your report to the front desk immediately so we try to solve it as soon as possible. We do have some stores and restaurants closeby.
Dear Sarai,Thank you for your preference and comments that will help us improve our guests experience. We are pleased to know that our staff was attentive and nice
Dear Lesslie,Thank you for returning to our hotel for a second time and for taking the time to share your feedback. We truly appreciate your loyalty and value your input, as it helps us improve our services.I was checking the information with our hotel staff and they told me that you arrived by yourself on check in date, and that when the rest of your family got there, they sent you the towels to your room. The general manager doesnt have the information of water coming through the walls, nor we had a similar complaint ever. Please be assured that we do care about our guests needs and work very hard to provide a great service and exceed expectations.
Dear Rosita,Thank you very much for your preference, rating and kind words, we are pleased that Miguel was helpful and he quickly solved the problem with the rain flooding the villa.
Dear Maria,Thank you very much for your preference, rating and mostly for your comments that will certainly help us to improve our services and amenities. We passed your observations to our general manager so they can follow up.
Dear Maria,Thank you very much for your preference and rating. We do have the restaurants schedule in Expedias website so people know that it is only open for breakfast. In regards to the location, you can also check it before reserving in Expedias site or even google maps.
