Dear Atila,First of all, we would like to thank you for taking the time to review your stay at our establishment. We are delighted to hear that we met your expectations during your stay.We regret that during your stay with us, we did not have both lifts available, as we were obliged to carry out a series of repairs for the safety of our guests.We hope to be able to welcome you back in the future and improve on your current rating, giving you the 10/10 experience we wish for all our guests.Kind regards,Hotel Kramer