The hotel is right on the beach. The building is old but updated. The elevator is old fashioned open a door cage type, but very unique. The furniture and decorations in the lobby will throw you back into the early 1930’s. The rooms are small but well maintained. There’s a bar below where you can get breakfast while overlooking at the beach. Old but very affordable.
emplacement idéal, petit dejeuner superbe,chambre tres propre, pas de produit d'accueil excepté 2 mini btl d'eau pas bonne, les recepyionnaires restent assis quand on leur parle, parking a proximité mais un peu petit
Their location on the beach can’t be beat. And the cafe/restaurant downstairs is fantastic. The hotel staff are so kind and helpful and the hotel is charming with its old time elevator. But there is no central air so the room can get hot unless you open the windows. This can let in noise or rain. But the sound of the surf is a natural white noise that is soothing.
Over priced for what is on offer. Room was very small, and facilities were poor. No safe. No fridge and no coffee making facilities. Beds were hard and uncomfortable, and foam pillows were poor and unsupportive. Staff at reception were delightful and welcoming on arrival, the only saving grace at this establishment. Staff elsewhere were poor, unfriendly and not anticipative in the slightest. At breakfast we had to ask for tea and coffee, it was never offered. Buffet replenishments only ever on request as staff didn’t seem to notice when they ran out of items. It often felt that outside customers were prioritised over hotel guests. The food in the restaurant in the evening was delicious, but our main course was served cold and when it was replaced it was still cold. No one bothered to check to see if it was any better, and there was no hint of an apology. No plates or a knife offered with cheese, again this had to be requested. It was tiresome. Staff need to go on a Customer service course. The manager, Borja was very responsive however, and handled our complaint extremely well, listening, empathising and offering an immediate solution. He’s the best asset in the restaurant but is not always there to see what is going on. He deserves a better team as in no way do they support him in offering a service that should delight the customer rather than making them wish they’d gone elsewhere. Overall I would not recommend this hotel and it did not represent good vaue for money.
Having been a guest at the Maria Cristina and Londres hotels in San Sebastián, I was overwhelmed by the charm and comfort of this lovely, lovely hotel.
The staff is superb. Two beautiful young ladies at the reception, Itziar and Irene were just spectacular. From the moment we checked in they were sincerely concerned about our happiness and were at once helpful and unforgettably sweet.
The rooms are pristine with beautiful bathrooms. The restaurant offered friendly, elegant service with an amazing staff and amazing food.
There are many elegant smaller hotels like the Niza all over Europe, but this is one I look forward in staying in on a future visit if just to be treated so specially by Itziar and Irene— memorably wonderful people.
