Dear Guest,We are sincerely sorry to read your review, because our daily goal is to offer our guests an experience that lives up to their expectations.We would like to point out that the hotel has recently been renovated and is constantly maintained with care. The area in which we are located, among the richest in art and history of Florence, is usually appreciated by our guests for its beauty and proximity to iconic places such as the Accademia, the Giardino dei Semplici and numerous historic churches.We are happy that you appreciated the professionalism of our staff, which represents a fundamental value for us.We accept every criticism as an opportunity to reflect and improve, even when it does not correspond to the general feedback we receive from many other guests. However, we are sorry that your experience was so negative, and we invite you, if you wish, to contact us directly: we will be happy to listen to your needs better and perhaps give you a new image of our structure.With respect and availability,The Management
评论错了酒店了！不是这家，是比萨的酒店
