Dear GuestThank you for your wonderful review! We’re delighted to hear you enjoyed the gym and spa, as well as the room design and breakfast omelette station. It was our pleasure to assist with your luggage. We look forward to welcoming you back soon!Kind regardsMatthias RamerGeneral Manager
Dear K. OpaThank you for your kind words and detailed feedback. We're happy to hear you enjoyed the design and facilities of the hotel, especially the in-room amenities. We understand that the walk from the train station may feel a bit long for some guests, and we're sorry if it caused any inconvenience. We hope to have the pleasure of welcoming you again soon!Best regards,Matthias RamerGeneral Manager
Dear AnnatsThank you so much for your kind words! We’re thrilled to hear you had a cozy stay and enjoyed the unique design of our rooms, as well as our breakfast offerings. We truly appreciate your feedback and are so glad that the small touches like the bottle of water made a positive impact. We hope to welcome you back soon!Kind regardsMatthias RamerGeneral Manager
Dear GuestWe appreciate your honest feedback and thank you for sharing the details of your stay with us. It’s wonderful to hear that our central location added convenience to your visit. However, we are genuinely sorry to learn about the cleanliness issues you encountered in your room. Your experience with these details is certainly not what we aim to provide, and we apologize for any inconvenience caused.Regarding the incident with the door, we apologize for the disruption caused by our porter and appreciate your understanding in that matter. It’s good to know that our team member at the front desk could assist you with a room change, and that you enjoyed aspects like our breakfast and the convenient facilities.Thank you again for helping us improve, and we hope we’ll have the chance to welcome you back with a more seamless experience in the future.Best regards,Matthias RamerGeneral Manager
Dear GuestThank you for your detailed review! We're glad you found our location convenient and enjoyed the charming decor in the restaurant. We appreciate your feedback about the breakfast variety and room size; your comfort is important to us. We're happy to hear you loved the welcome fruit—it's indeed a delightful touch! We’ll be sure to look into your questions about the fruit selection. We hope to see you again soon!Kind regardsMatthias RamerGeneral Manager
Dear Label LiThank you for your review. We're glad to hear that you enjoyed our convenient location near the train station and the nearby Coop, as well as our friendly staff and delicious breakfast. Your feedback is valuable, and we appreciate you taking the time to share your thoughts.We hope to welcome you back in the future!Kind regards,Matthias Ramer General Manager
