Dear Guest, Thank you very much for sharing your experience with us. We’re delighted to hear that you enjoyed your stay and appreciated our central location in the Politeama district. We’re sorry to learn about the inconvenience with the booking platform. For your next visit, we would be very happy to welcome you again and invite you to book directly through our official website or by email, so we can offer you the best rate and assistance. Kind Regards, Jessica Customer Care
Dear Guest, Thank you so much for staying with us and for sharing your experience! We're thrilled to hear that your stay was nothing short of epic and even exceeded your expectations. It’s fantastic to hear you enjoyed the complimentary room upgrade and our delicious breakfast. We’re all about creating memorable stays, and I’m so pleased we delivered for you. We are also delighted to hear you enjoyed our fantastic location — it's amazing to know it made your visit extra special. The whole team is truly happy to know we all made such a positive impact on your stay. Your kind words truly mean a lot to us. Thnaks for your recommendations! We are glad to hear you'll definitely come back and we can't wait! Best Regards, Jessica Customer Care
Chère Madame, Je suis sincèrement convain?ue que vous avez révisé le mauvais h?tel. Nous n'avons aucun souvenir d'incident de ce type et, même si ce que vous prétendez s'était produit, nous aurions certainement géré la situation différemment. Nous sommes une équipe professionnelle et nous avons pour habitude de nous excuser auprès de nos clients en cas d'erreur et de les corriger rapidement. Nous n'avons pas pour habitude d'ignorer qui que ce soit. De plus, nous n'attribuons pas de chambres simples à des chambres doubles, et j'ai du mal à croire que vous ayez accepté cela sans commenter sur le moment. Je n'ajouterai rien, car je suis convain?ue qu'il s'agit d'une erreur et j'espère que cet avis sera supprimé, car il ne fait que dégrader les notes que nous nous effor?ons de maintenir chaque jour. Cordialement, Jessica Customer Care
Dear Guest, thanks for choosing us on the occasion on your trip to Palermo and for taking the time to share your feedback! It gives us the opportunity to talk about our services and to understand how we can improve them. First of all I would like to reply to your "bad points": As stated on our website "cappuccinos and other hot drinks prepared on the spot at the table" is absolutely true and all our guests can confirm it! We serve a buffet breakfast and in addition to many delicious sweet and savoury products, you will find cold milk and American coffee on the buffet, that's true, but it's also true that our staff is always there and takes care of preparing espresso coffee, cappuccinos, hot chocolates and all the hot drinks requested on the spot. We have different varieties of coffee, ginseng, barley, just to satisfy everyone's tastes. You simply did not ask, but I find it hard to believe that you did not see anyone being served, it is practically impossible. I am very saddened to read this comment from you where you questions our words. We do not say anything and we do not publish anything that is not true. If you had asked, you would have seen it with your own eyes and would have been more satisfied. I am also very sorry to read that you wasn't able to contact us before your arrival. We have a landline, a whatsapp contact, an email service, social media and everything works very efficiently. We are always happy to be contacted by our guests before their arrival because this allows us to give them various useful information even before they arrive in the city. The refrigerators you find in the room are small hotel minibars and unfortunately in this period of the year, when the temperatures in Palermo are very high, they certainly do not have the same power as the refrigerator at home. However, we give guests the possibility to use our refrigerators in the kitchen when they have special needs, such as for medicines, ice etc. I'm sorry that the shower caused you come troubles, but even in that case you could have asked the reception staff: we have a maintenance man who takes care of this, repairing any faults and making services and systems always efficient. On the positive side, of course I am pleased to hear that you enjoyed our central location, just a few steps from the main places of interest in Palermo. We are in a very quiet area and at the same time very full of restaurants, shops and well served by public transport to reach the airport, the beach and other more distant locations. I am also glad to hear that the reception staff was really friendly, that you took advantage of our storage room and that you found the breakfast plentiful. I hope I have clarified everything and maybe in the future you will choose our hotel again for your stay in Palermo. Best Regards, Jessica Customer Care
Gentile Ospite, mille grazie per averci scelto in occasione della sua visita a Palermo e per aver preso il tempo di condividere la sua esperienza e le sue impressioni. Siamo molto felici di leggere una recensione così dettagliata, che mette in risalto tutti gli aspetti della nostra struttura; ma soprattutto siamo felici di constatare la sua sincera soddisfazione per la scelta fatta. Ci fa molto piacere sapere di aver contribuito a rendere piacevole e memorabile la sua permanenza a Palermo e le siamo davvero grati per le parole spese nei nostri confronti. Abbiamo a cuore i nostri ospiti e ci impegniamo ogni giorno per essere non solo all'altezza delle aspettative, ma per poter garantire esperienze autentiche. Grazie di cuore da parte di tutto lo staff, le sue parole saranno per tutti fonte di gratificazione, ma anche stimolo per un continuo miglioramento. E grazie per aver raccomandato l'Hotel ad altri viaggiatori, lo apprezziamo molto. Speriamo torni presto a trovarci per un altro piacevole soggiorno insieme! Cordialmente, Jessica Customer Care
