宜必思科尔雷恩河畔酒店-住客评论

Guest（Traveling with friends） 2025-12-01
Suggest for traveller with own vehicles, it’s half an hour walk from the train station. However taxi services are affordable in coleraine. Great stay experience, comfy stay.
酒店回复：
Dear Tripsc,Thank you for your positive feedback regarding your recent stay. We appreciate your suggestion about transportation options for future guests, as well as your kind words about the comfort of your experience.Best regards,Terri SimpsonReception Manager
Guest（Family） 2025-10-01
Absolutely amazing hotel, everything was super. Good location among plenty of shops and supermarkets, clean and modern room, nice staff and lovely breakfast. I think it worth 4 star hotel but with a quite cheap price. We extended one night there. Highest recommendations to you all.
酒店回复：
Dear Guest,Thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that you enjoyed our location, cleanliness, and the quality of our breakfast. Your high recommendations are greatly appreciated, and we hope to welcome you back soon.Terri SimpsonReception Manager
Guest（情侣） 2025-10-01
Booked a room with 2 double beds, rude receptionist said they don't have those type of rooms and asked me to show email confirmation. The email said 2 zip beds, she just kept arguing that a zip bed means a single bed, which she's wrong - it doesn't. Then got a family room with a double and 2 singles which was fine. Later on I went back to same receptionist as showed her the booking on my Trip app which showed 2 double beds. She said bluntly "well we don't have those rooms so I don't know". Her attitude was uncalled for. I never once was getting annoyed or raising my voice or trying to be awkward. Her tone and attitude was very unprofessional and unnecessary
酒店回复：
Dear Guest,Thank you for taking the time to provide your feedback regarding your recent stay with us. I apologize for the misunderstanding concerning your room reservation. It is our priority to ensure that our guests have a comfortable experience, and I regret that this was not achieved in your case. I appreciate your patience while our staff addressed your booking inquiry. I will address your comments regarding the behavior of our receptionist with the team to ensure that we maintain our standard of professionalism and courtesy. It is important to us that every guest feels respected and valued during their stay. I am glad to hear that the family room ultimately met your needs. Please know that your feedback is invaluable to us as we continually work to improve our service. Should you choose to stay with us again, we hope to provide you with a seamless experience.Sincerely,Terri SimpsonReception Manager
Guest（情侣） 2025-10-01
The hotel has been recently refurbished, and we liked the ambience. As soon as we got in the room, there was an unusual smell, but we required early check-in (paid a fee), so we couldn't really mess about with changing rooms, etc. The heating/air con panel had been disabled so were unable to adjust the temperature. We wanted the room to be warmer, reached out on WhatsApp as suggested, and this took a while to get a response. We were told the heat would be adjusted, but we couldn't feel the room was any warmer. The first night was quite cold. We also wanted to use the HDMI port on the TV, couldn't get it to work. Went down to reception and were provided some codes for the menu. This still didn't work. Reception sent someone up to the room to take a look, but they came after a few hours, and whilst we were out. We were advised the TV was too old and we couldn't use this option.
酒店回复：
Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated the ambience of our newly refurbished hotel. However, I regret to learn that your experience was not entirely satisfactory.I apologize for the unusual smell in your room and for the inconvenience caused by the disabled heating/air conditioning panel. We understand that a comfortable temperature is crucial to our guests' enjoyment, and it is unfortunate that the adjustments did not meet your expectations. Your experience with the television and the delayed response from our team is also noted, and I appreciate your patience during this matter.We take guest feedback seriously as it helps us improve our services. Thank you once again for your comments, and we hope to have the opportunity to welcome you back for a more pleasant experience in the future.Reception Manager
Guest（情侣） 2025-10-01
Location was out of town centre a little. Room basic and clean. Heating to room was not working so they gave us a small fan heater when we asked for one.
酒店回复：
Dear Brenda123,Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our location and room cleanliness satisfactory. We appreciate your understanding regarding the heating issue and are happy that our team was able to assist you with a fan heater.Terri Simpson Reception Manager
Guest（与好友旅游） 2025-10-01
还算不错的酒店，比较乾净，但是房间内Wi-Fi信号稍弱，如果你是用ee的流量的花没有什麽信号。其他都很好，房间很大很新很乾净。总体来看比较好，离公交车站不远，但是离市区有点距离
酒店回复：
Dear Guest,Thank you for your positive feedback regarding the cleanliness and spaciousness of our rooms. We appreciate your comments about the Wi-Fi signal and the distance from the city center, as it helps us understand our guests' experiences better. We hope to welcome you back in the future.Terri SimpsonReception Manager
Guest（家庭旅游） 2025-09-01
Cumple bien con la función que tiene y la habitación es amplia
酒店回复：
Dear Sergi Altadill,Thank you for your positive feedback. We are pleased to hear that you found our hotel to meet your needs and appreciated the spaciousness of your room. We strive to provide a comfortable stay for all our guests.Sincerely,Terri SimpsonReception Manager
Guest（情侣） 2025-06-01
The breakfast alone was worth it, Dean at the bar is fantastic, Rebecca on reception so professional and smiling. We will be staying again. Kind regards, Gary & Victoria Room 108.
酒店回复：
Dear Gary & Victoria,Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed the breakfast and had a positive experience with our staff, Dean and Rebecca. We look forward to welcoming you back to ibis Coleraine Riverside in the future.Terri SimpsonReception Manager
Guest（家庭旅游） 2025-05-01
Staff very helpful. Love this place so much
酒店回复：
Dear Fun-d,Thank you for your kind words regarding our staff. We are delighted to hear that you love our hotel and appreciate the service provided. Your feedback is invaluable to us, and we look forward to welcoming you back in the future.Best regards,Terri SimpsonReception Manager
Guest（Family） 2025-04-01
No water, facial tissue, other than that is value for money. Room is big enough for 3 persons, staff is friendly and breakfast is very outstanding.
酒店回复：
Dear Guest,Thank you for your positive feedback. We appreciate your comments regarding the room size, our friendly staff, and the breakfast quality. We will take note of your observations regarding the amenities provided to enhance future stays.Best regards,Terri SimpsonReception Manager

宜必思科尔雷恩河畔酒店

客户评价 由实住客人提供的真实点评

Guest（Traveling with friends） 2025-12-01

Guest（Family） 2025-10-01

Guest（情侣） 2025-10-01

Guest（情侣） 2025-10-01

Guest（情侣） 2025-10-01

Guest（与好友旅游） 2025-10-01

Guest（家庭旅游） 2025-09-01

Guest（情侣） 2025-06-01

Guest（家庭旅游） 2025-05-01

Guest（Family） 2025-04-01

客户评价由实住客人提供的真实点评