宜必思杜阿拉酒店-住客评论

Guest（其他） 2025-12-01
H?tel très bien situé et personnel très professionnel et agréable. Le restaurant sert des plats occidentaux et africains de très bonne qualité
Guest（情侣） 2025-11-01
Was not worth the money spent the pictures on this app make it appear way more attractive than it really is in real life But it was secure and the breakfast was good the service wasn’t half bad as well .
酒店回复：
Dear Mindine, Thank you for sharing your experience. We regret that the accommodations did not meet your expectations based on our online representation. However, we are pleased to hear that you found our breakfast satisfactory and the service acceptable. Your feedback is valuable for our ongoing improvements. Best regards, ibis Douala
Guest（Other） 2025-07-01
Convenient and secure area
酒店回复：
Dear Anne,Thank you for your feedback. We are pleased to hear you found our location convenient and secure. Your comments are valued, and we strive to enhance our guest experience continually.Best regards, ibis Douala
Guest（商务旅客） 2025-07-01
Excellent séjour avec un personnel très accueillant le restaurant est super les femmes de chambre super aussi la réception toujours chaleureux
酒店回复：
Cher Abdallah R, Nous vous remercions sincèrement pour vos commentaires élogieux. Nous sommes ravis que vous ayez apprécié votre séjour et notre personnel ainsi que notre restaurant. Votre satisfaction est notre priorité. Cordialement, ibis Douala
Guest（商务旅客） 2025-07-01
Stuff very friendly, clean. European breakfast. I like to stay there when I do my business, it's very easy for everything.
酒店回复：
Dear nedalhabal, Thank you for your kind feedback. We are pleased to hear you enjoyed your stay and found our staff friendly and the breakfast to your liking. We look forward to welcoming you back during your next business trip. Best regards, ibis Douala
Guest（商务旅客） 2025-07-01
Hi everyone I checked in to Ibis Douala on 7th July till 11 th of July. The location was good. Ibis hotel offer free drop off. I arrived mid night the staff was cooperative. Out side nearby many restaurants are available as well in Ibis hotel inside restaurant also offers good quality food. In the room they offer one bottle of water and no electric cattle tea & coffee. Also available small size refrigerator in the room I kept my water and coke. Bed was comfortable. In the wash room liquid soap and warm water available also I found hair dryer. The AC was not cooling properly. I compained but not fixed. I found also nearby small super store with grossery items.
酒店回复：
Dear Farooq Ali, Thank you for sharing your experience at ibis Douala. We are delighted to hear that you appreciated our location, the complimentary drop-off service, and the quality of our restaurant offerings. We apologize for the inconvenience you encountered with the air conditioning in your room. Your feedback is valuable, and we will ensure it is addressed with the relevant team. We strive to provide a comfortable stay for our guests, and we regret that this aspect did not meet your expectations. Regarding the in-room amenities, we provide a complimentary bottle of water, and while we currently do not offer electric kettles, your suggestion is noted for future consideration. We are glad to know that you found the bed comfortable and enjoyed the facilities in the washroom. We appreciate your feedback and hope to welcome you back for a more enjoyable stay in the future. Best regards, ibis Douala
Guest（Business traveler） 2025-05-01
A good business hotel in Douala A good business hotel in Douala with a very good pool. The restaurant has daily specials allowing you to eat there regularly as well as weekend entertainment.
Guest（独自旅游） 2025-03-01
Très bonne accueil, un bon services
Guest（情侣） 2025-02-01
Rien à dire sur cet h?tel Ibis en dehors du problème de règlement au moment du départ. Il n'est pas normal qu'un h?tel proposant un Wifi opérationnel ne soit pas en mesure d'assurer une connexion pour un paiement par carte bancaire. Pour le reste, c'est très efficace avec un personnel toujours à l'écoute.
酒店回复：
Bonjour YCH27, Nous vous remercions pour vos aimables commentaires concernant votre séjour dans notre établissement. Nous sommes ravis que vous ayez tout apprécié sauf la connexion sur le TPE à votre départ. Nous vous rassurons que cela survient malheureusement de temps en temps et que cette ligne est typiquement bancaire. Vos commentaires sont véritablement appréciés et nous motivent à continuer à fournir un service excellent. Cordialement. Simon ELOUNDOU. Chef De Réception.
Guest（独自旅游） 2025-01-01
I'm not aware of any other hotel chains with a presence in Douala besides Ibis where I stayed 2 nights. It was a bad experience before I even arrived. I e-mailed them to arrange the complimentary airport transfer and was met with radio silence. It was only after I reached out to Accor Customer Service and much follow-up that Ibis Douala finally responded to me. (Kudos to Accor Customer Service!) After I got to my room, I noticed a pesticide smell but I put it off as something that would go away but it didn't and was affecting my sleep so I went to reception to enquire about the odour at which point the attendant referred me to a piece of paper on the bench which mentioned that the hotel was undergoing hygiene treatment on the 2 days I was there - this was the first time I was shown this notice! They changed my room to another one - on the same floor - because the air con in my initial room couldn't be turned off, but the smell of pesticide remained but they said it was the same throughout the hotel. Luckily, the odour was less pungent on my second night - which makes me wonder why they couldn't have either 1. scheduled the treatment outside of the Christmas busy period or 2. timed the treatment so that certain floors were treated on the first day and the remaining floors the next day so that guests can stay on floors less affected by the odour - which may be harmful to one's health! The hotel room was tired and dated with dull green coloured tiles on the bathroom floor. Also, the hot water tap needs to be turned on for at least 10 minutes before there is any hot water. There was no variety to the buffet breakfast - it was the same everyday. On the plus side, the hotel is within 20 minutes walk of 2 supermarkets.
酒店回复：
Bonjour Monsieur, Nous vous remercions de votre temps pris pour nous édifier sur le déroulement de votre séjour à l'h?tel Ibis Douala. Vos remarques ont fait l'objet d'un débat au sein de la direction. Nous allons nous atteler en sorte que cela ne se reproduise plus à l'avenir. L'h?tel Ibis Douala et ses employés vous présentent leurs excuses et promettent à continuer d'?uvrer à la satisfaction de ses clients. Dans l'espoir de vous accueillir de nouveau, nous vous prions de croire, monsieur, en l'expression de nos sentiments les meilleurs. Simon ELOUNDOU. Chef De Réception.

宜必思杜阿拉酒店

客户评价 由实住客人提供的真实点评

Guest（其他） 2025-12-01

Guest（情侣） 2025-11-01

Guest（Other） 2025-07-01

Guest（商务旅客） 2025-07-01

Guest（商务旅客） 2025-07-01

Guest（商务旅客） 2025-07-01

Guest（Business traveler） 2025-05-01

Guest（独自旅游） 2025-03-01

Guest（情侣） 2025-02-01

Guest（独自旅游） 2025-01-01

客户评价由实住客人提供的真实点评