Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay at ibis Melaka.We are sorry to hear that your overall experience, from facilities to service, was just so-so. Your comments are important to us and will be shared with our team as we continuously strive to improve our guest experience.We also sincerely apologize for any confusion regarding the charges. Please allow us to clarify that the Cultural Heritage Fee is indeed 4 MYR, while the additional 10 MYR is a Tourism Tax imposed by the local authorities for non-local tourists.We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.Warm regards,Douglas De MelloHotel Manageribis Melaka
Dear Evil East,Thank you very much for your wonderful review and for awarding 10/10 across all categories following your recent stay at ibis Melaka. We are truly delighted to know that you had an outstanding experience with us.We are pleased that you enjoyed our strategic location, just a short walk to Jonker Street, and appreciated the vibrant atmosphere of the surrounding Indian neighbourhood which offers a unique cultural experience.At the same time, thank you for highlighting the soundproofing concern. We sincerely apologise for any inconvenience this may have caused. Your feedback is valuable to us, and we will certainly look into ways to improve our guests’ comfort.It was a pleasure having you with us, and we look forward to welcoming you and your family back for another outstanding stay in the near future.Warm regards,Douglas De MelloHotel Manageribis Melaka
Dear Cris0212,Thank you for sharing your feedback following your recent stay at ibis Melaka.We are pleased to know that you appreciated our convenient location, comfortable rooms, and overall hotel environment. Our location near the city attractions and surrounding areas, including Little India Melaka, offers guests easy access to explore the local culture and heritage.At the same time, we understand your concern regarding the sense of security in the surrounding area. Please be assured that the safety and security of our guests are our top priority. We have security personnel on duty, and regular security patrols and rounds are conducted frequently within the hotel premises to ensure a safe and comfortable environment for all our guests.Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you again in the near future.Warm regards,Douglas De MelloHotel Manageribis Melaka
Dear Valued Guest,Thank you for taking the time to share your feedback and for staying with ibis Melaka.We are delighted to hear your kind words about our front desk team member. It is always encouraging to know our team has been able to assist and make a positive difference to our guests’ stay.We also appreciate your comments regarding the hot water and the lighting at the dressing mirror. Please rest assured that your feedback has been shared with the relevant teams for review and improvement. Your input helps us enhance comfort and functionality for our guests.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for an improved experience.Warm regards,Douglas De MelloHotel Manageribis Melaka
Dear FBC,Thank you for sharing your feedback.We also take note of your comments regarding staff assistance and the clarity of room descriptions.We appreciate your stay and hope to have the opportunity to provide a better experience on your next visit to ibis Melaka.Warm Regards,ibis Melaka
Dear Valued Guest,Thank you for your feedback! We’re glad you enjoyed our convenient location and the friendly service from our front desk team.We look forward to welcoming you back to ibis Melaka.Warm Regards,ibis Melaka
Dear Valued Guest,Thank you for sharing your feedback. We’re glad to hear that you appreciated our convenient location.We hope to welcome you back to ibis Melaka in the future.Warm Regards,ibis Melaka
