Hello, Thank you for taking the time to review your stay with us. We are glad to hear that you found our reception service great and the rooms satisfactory. Our team strives to provide a welcoming and comfortable stay for all our guests. However, we are disappointed to learn about the service you encountered at our Restaurant VEN. We understand the importance of attentive and efficient service, especially when it comes to dining. Please rest assured that we will address this issue with our restaurant staff to ensure that such incidents do not occur in the future. We hope that you were able to enjoy the variety of international dishes and the terrace overlooking the city during your visit.We hope to be able to welcome you back in the future. Kindest regards,Gurnam Klair, Ass. Front Office Manager
亲爱的宾客您好！感谢您选择入住我们酒店！我们非常高兴为您的旅途增添愉快的回忆！我们非常感谢您对我们酒店整体服务和环境设施的好评！为宾客提供优质舒心的居住环境，宾至如归的入住氛围是我们的工作宗旨和不懈的追求！我们将继续秉承温馨、关爱的服务理念，让您在这里感受到家一般的温暖。我们将怀揣着您的这份信任，不断进步并时刻准备着给您带来更加完美的服务，期待您的再次光临！Tobias, Resident Manager
