Thank you for sharing your impressions with us. We are pleased to know that your overall experience was a positive one. We also appreciate your comment, as guest feedback is invaluable in helping us continuously refine and enhance every aspect of our spaces. We truly hope to have the pleasure of welcoming you again for an even more seamless experience.Kind regards,Carolina SilvaGuest Service Experience ManagerInterContinental Lisbon
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the disappointing experience you encountered.It is certainly not the level of service we strive to provide at InterContinental Lisbon, and I am truly sorry for the issues you faced. I also apologize for the unresponsiveness of our staff, which is not reflective of the high standards we aim to maintain. Please know that your comments have been shared with our team, and we are taking immediate steps to address these concerns to prevent such occurrences in the future as for an internal investigation in order to better understand what might have happened.We truly value your feedback and would love the opportunity to make this right. Please feel free to contact me directly if you plan to visit us again, and I will personally ensure that your stay is nothing short of exceptional.Once again, my apologies for the inconvenience, and thank you for bringing this to our attention.Best regards,Jo?o RochaGuest Service Experience ManagerInterContinental Lisbon
