Absolutely amazing experience! We stayed in the Galaxy sanctuary which had stunning views of the Pitons along with partial views of Soufriere Bay and Anse Chastanet. The service was excellent and the butlers were responsive with all of needs. The room was spacious and well appointed. There were mosquito nets around the bed to ensure our comfort and there were multiple fans available though we didn't need them during our stay. A truly luxurious hotel experience!
We could never describe in words our outstanding experience. The same way the descriptions on any website or travel book could never reflect how beautiful and authentic are Jade Mountain and St Lucia. We need to thank Nick and the Troubetzkoy Family for their vision of a sustainable hospitality integrated within the local community with a (definitely) differentiated view of what hospitality and sustainability should be. It was a dream for us to visit that started 14y ago for me and my wife (to visit) and we must confess that all of you Jade Mountain team, the venue and the service, really exceeded our expectations. The quality of the service and of the food, and the integration with a high service is absolutely unique.
We have indulged luxury resorts around the world, and this is our new favorite. The rooms, which they call sanctuaries, are exactly that...a sanctuary. The absence of a fourth wall, replaced by an infinity pool that opens to a spectacular view of the Pitons (Mountains) is breath taking. It's like living in an art installation. The service is world class, with many staff members greeting us by name during our five days there. The food is exquisite, and the countless little surprises and amenities will have you writing home about them. Simply outstanding experience!! Although not great for mobility challenged guests, it is highly recommended for the adventurer seeking luxury. Teddy, our butler gets a special nod, too.
Unsere aktuelle Erfahrung . Wir hatten uns ein bestimmtes Zimmer lange im Vorwege ausgesucht und buchen lassen . TIP TOP Am 2 Tag bot man uns 1 Update an. Zum besichtigen gab es keine Zeit und einige negative Dinge wurden bei Seite gewischt mit dem Argument ?wartet bis es heller wird alle lieben das ?. Nun, die Nacht war laut und fliegen beherrschten das bei Licht Spiegel und Waschbecken. Eine Treppe 4 Stufen endet direkt in einer offenen Dusche ? rutschgefahr ? Natürlich gab es kein Weg zurück in unser gutes Zimmmer. 4 Menschen waren an einer L?sungssuche beteiligt . Diese Enquete Kommission konnte leider wie so oft nichts bewerkstelligen. TIP: lasst Euch nicht überfahren und seht Euch alles genau vorher an. Anscheinend wollte auch der neue Bewohner unseres ehemaligen Zimmers dieses tolle Update nicht haben.
Everything was amazing. From beautiful sanctuary room to staff and food and service, without a doubt the best place you can stay at in Saint Lucia, book it, it’s worth it!
酒店回复：
Thank you for your wonderful review. We are delighted to hear that you had an enjoyable stay with us and look forward to welcoming you again in the future
This was not only the best place we could have spent our honeymoon, but was the nicest resort and staff we have ever experienced. Let me start by saying that every staff member was so kind and always had smiles on their faces. Nage, Junior, Ned, Jamal, Sherton, Levi, Theo, Ronnie, we cannot thank you all enough for making this the most magical and unforgettable time possible! The resort itself is absolutely beautiful. From the moment you step on the property, to the sanctuary (rooms), to the restaurant, everything was so amazing and clean. The location of the resort itself is extremely private and quiet. We got a couples massage every day we were there which was amazing. We loved our private pool and all the amenities in our sanctuary. Definitely worth every penny! We can’t wait to come back and see everyone soon!
I feel rather mean by not giving 5 stars, but I think some other reviewers are just trying to justify the price. The hotel is stunning and there are so many nice little touches they are probably too numerous to list: long story short, they really look after you. The rooms and views are stunning, the food is excellent. So, why not 5 stars? The rooms are open to the elements which gives you a great feel for the nature - you are unlikely to experience this anywhere else. It meant that the room temperature didn't drop below 26C overnight which made sleeping a little uncomfortable (there's no AC). Also the rooms are open to mosquitos, birds and bats, all of which joined us. That didn't bother me too much, but it's something to bear in mind. Our room on the JF level was 10 flights of stairs (140 steps) below the Jade restaurant where we had breakfast and dinner - there's no lift/elevator. Again, this wasn't a problem for us, but something to bear in mind. The food in the Jade restaurant was really excellent but the service was spotty. When we arrived at 2.30pm our room wasn't ready so we were invited to eat. We ordered starters only which took 30 mins to arrive even thought the restaurant was pretty empty (most people were at the beach). Water is always placed on the table out of reach of the customer but the service is not frequent enough to top up the glasses. Restaurant service was actually much more friendly and experienced down at the beach. We sat in the bar one evening for at least 20 mins before anyone offered service. Our room didn't have a pool and there isn't really a swimming pool for general use. Since the rooms have no AC you can end up feeling rather hot. The previous hotel we stayed at on the island had a huge pool and also a great gym. The gym at Jade mountain is basically an empty room with a single running machine. The massage we had at the spa on the other hand was the best ever - that's the conundrum of Jade mountain. Another thing that didn't sit well was the amount of paperwork and upselling that we had to deal with on arrival. Having spend several thousand per night I didn't really want to be told about all sorts of this and that for a few hundred dollars more, felt kind of cheap. Similarly trying to untangle the menus of what was included and not included did not encourage the relaxation I was looking for: it's all just too complicated for no good reason. Wandering down to the beach where there were various little sail boats, kayaks, snorkelling gear etc to use as you wish was just perfect. Overall Jade Mountain is stunning and there are so many positives, many more than I've mentioned, that less than 5 stars seems harsh. But it's very expensive and so it should be very good.
Treated like royalty by everyone as soon as they know where you are staying - the name carries quite some prestige. In fairness everyone we encountered was superb - Gina the security guard sticks in mind - having been on St Lucia for 3 weeks before arrive at Jade in our rental car (note, the road up to Anse Chastanet and Jade is the worst we drove in in our whole time on the island, and we went on many roads that rival Yorkshires potholes) and she just got us sorted and our butler and shuttle appeared quick sharp. We had arrived at midday so well ahead of the normal check in of 3pm. As expected our room was not yet ready but we could drop our bags & head to the beach to use all of the facilities having been issued with a Jade mobile for our butler Al to call when our room was available. The room - sorry sanctuary- is a massive wow. We have a star sanctuary with a pool and it is an experience worth the considerable cost. Service is exemplary, food excellent, superb team in every department who are all happy & friendly- make the stay truly unforgettable and a great way to end our break.
Book the trip. Jade mountain was nothing short of exceptional. We recently returned from our honeymoon and wish we stayed longer. The attention to detail is unmatched. The rooms (and views) are spectacular. The open concept is insane. The service was world class. The food was the best meal over and over.
