Lieben herzlichen Dank
Thank you for taking the time to share your detailed feedback. We’re glad to hear that you found our hotel charming, enjoyed the restaurant, and appreciated the convenience of our parking and the comfort of the bed.That said, we're truly sorry to learn about the noise disturbances that impacted your stay. Your experience does not reflect the restful and relaxing environment we aim to provide our guests, and we apologize for the inconvenience caused.We regret that the noise from neighbouring guests and the nearby patio disrupted your sleep. While our front desk team attempted to address the issue during the night, it’s clear that the resolution took longer than it should have, and we appreciate your patience throughout.Your suggestion about requesting a room away from the elevator is a helpful one, and we will take this into account when assigning rooms, particularly for guests seeking quieter accommodations. We are also reviewing how we respond to noise complaints to ensure quicker and more effective action in the future.We appreciate your comments regarding the live music as well — while it usually wraps up at 11:30 PM, we understand that sound can carry, especially to first-floor rooms, and will continue exploring ways to minimize this impact.Thank you again for your honest feedback. We hope you’ll consider giving us another opportunity to provide a more restful experience in the future.
Thank you for your candid feedback. While we’re pleased to know you found the building and room acceptable, it’s clear that your overall experience did not meet expectations — and for that, we sincerely apologise.What you described regarding the behaviour of patrons and the lack of response from our dining room and bar manager is unacceptable. Our team is expected to maintain a respectful, welcoming environment for all guests — regulars included. Loud and disruptive behaviour at closing time should have been addressed immediately, and we will be taking this matter up directly with the staff involved to ensure it does not happen again.We also acknowledge your concerns about the room being warm and stuffy. While our windows are sealed in certain rooms for safety and efficiency, this should not come at the cost of guest comfort. We’re reviewing our ventilation and climate control procedures to better accommodate situations like yours in the future.Thank you again for bringing these issues to our attention. We take your comments seriously and are committed to making the necessary changes. Should you choose to stay with us again, we intend to deliver the much higher standard of service we’re known for.
