Hi Holly, Thank you for your wonderful feedback! We're happy to hear that you enjoyed the spacious room and cleanliness during your family Christmas visit. Your input is invaluable, and we look forward to welcoming you back to Kasa Rino Denver. Best regards, Team Kasa
Hello Francis, Thank you for choosing us at Kasa Rino Denver. We're glad to hear that you found the check-in and check-out process easy and enjoyed the comfort and convenience of our property. We appreciate your feedback and hope to welcome you back soon. Best regards, Team Kasa
Hello Steven, Thank you for your kind words! We are delighted to hear that you enjoyed the beautiful two-bedroom corner unit with a wraparound balcony, along with the amenities and convenient location to downtown. Your feedback encourages us to keep providing great experiences.Best regards, Team Kasa
Hi Waseem, Thank you for your feedback! We're glad you found the room at Kasa Rino Denver spacious and clean. We appreciate your comments regarding the check-in process and the garage access. Your experience helps us improve, and we can't wait to welcome you back for another stay! Best regards, Team Kasa
Hi, Thank you for sharing your feedback and for noting that you found the space clean. We’re sorry to hear about the issues you experienced with the hot water, limited supplies, and parking instructions. We understand how these details can impact comfort and convenience during a stay. We also appreciate your feedback about our virtual front desk and understand that this experience did not meet your expectations. Our virtual model is designed to provide flexibility and timely support, but we recognize that it can feel different from a traditional front desk experience. Your comments help us continue refining our communication and service to better meet guest needs. We’re grateful that you would consider staying with us again and hope to offer an even smoother experience in the future. Sincerely, Team Kasa
Hello, We’re happy to hear you enjoyed your stay at Kasa Rino Denver and found the room comfortable and well stocked. It's great that you discovered the nearby park for some relaxation, along with the kids climbing area. Your feedback is incredibly valuable, and we appreciate you sharing your experience with us. Best regards, Team Kasa
Hello JONATHAN, Thank you for your feedback! We’re happy to hear that you enjoyed your stay and found our property great and conveniently located near Coors Field. We acknowledge that the virtual check-in and parking might present challenges for some guests. We can't wait to welcome you back for another visit! Best regards, Team Kasa Rino Denver
Hi James, Thank you for sharing your experience with us. We’re very sorry if preparing your room took longer than expected, and we appreciate your patience while our team ensured it was ready for your stay. We understand how inconvenient it can be to have plans delayed, especially after traveling, and we’ll be reviewing our cleaning schedule to help avoid delays in the future. While dining options may be a bit farther from the property, we recommend using nearby restaurants or food delivery services for added convenience. We hope to have the opportunity to welcome you back and provide a smoother stay the next time you’re in Denver. Sincerely, Team Kasa
Hi Carol, Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t leave you feeling comfortable. Guest safety and peace of mind are our top priorities, and while we strive to provide clear arrival instructions and consistent support, we regret that this wasn’t your experience. We understand how important it is to feel at ease when traveling, and your comments have been shared with our team to help us continue refining both our communication and overall guest experience. Sincerely, Team Kasa
Hi Nakaiyla, Thank you for sharing your feedback with us. We're truly sorry to hear that your experience didn’t meet your expectations. We understand how important convenient parking and a peaceful environment are for you to feel comfortable during your stay. Your comments highlight areas we can focus on to improve the guest experience, and we’re committed to learning from this. We strive to provide the best possible stay for all of our guests and will continue working hard to address the concerns you’ve raised. Thank you for giving us the opportunity to host you, and we appreciate your honest feedback. Sincerely, Team Kasa
