Dear valued Guest,Thank you for sharing your experience following your stay at the Kenzi Tower Hotel Casablanca.We sincerely apologize for the inconvenience you encountered with the initial rooms and the unpleasant smell that affected your comfort. This is certainly not the impression we want to leave, and we deeply regret that your arrival experience did not meet expectations, even after the room change and upgrade.Please rest assured that your comments have been shared with our housekeeping and maintenance teams to investigate and address the issue promptly. We take such feedback very seriously, as it allows us to improve the quality of our facilities and ensure a more pleasant environment for our valued guests.We truly appreciate your patience and understanding during your stay, and we regret that we fell short of the high standards we aim to deliver. We hope you may consider giving us another opportunity to welcome you back and provide you with a far better experience.Warm regards,Katia BITTONGeneral Manager
Dear valued Guest,Thank you for sharing your kind feedback following your stay at the Kenzi Tower Hotel Casablanca. We are delighted to know that you enjoyed the breakfast, the beautiful view, and the comfort of your spacious and clean room.Your satisfaction is our greatest reward, and we look forward to welcoming you back soon for another pleasant stay.Warm regards,Katia BITTONGeneral Manager
