Thank you very much for choosing Kyoto Central Inn and for taking the time to share your feedback.We are delighted to hear that you enjoyed our convenient location and that our hotel served you well during your sightseeing.However, we sincerely apologize for the inconvenience you experienced with the laundry facilities.We will take your suggestion into serious consideration as we work to improve the security and usability of the machines.We truly appreciate your recommendation and look forward to welcoming you again on your next visit to Kyoto.
这次给您带来非常不愉快的住宿体验，我们深表歉意，也感谢您抽出宝贵时间留下如此详细的反馈。关于您提到的客房老旧、墙纸及家俱状况不佳的问题，我们已严肃看待。设施方面确实存在年代感，未能达到您的期望，对此我们感到非常抱歉。您反馈的内容将作为今后维修及翻新的重要参考。同时，对于夜间噪音问题给您造成的严重困扰，我们再次致以诚挚的歉意。由于酒店位于市中心主干道附近，深夜可能会受到交通及周边环境噪音的影响，但显然此次已对您的休息造成了极大影响，这是我们非常遗憾的地方。关于网络状况及您深夜通过携程联系退房却未能顺利解决的问题，我们也理解您当时的无助与不满。由于当日房态及相关规定限制，未能及时满足您的退房请求，最终仅为您更换房间，未能从根本上解决问题，对此我们深感抱歉。您一次性预订三晚却未能拥有舒适的入住体验，我们对此感到非常惋惜。今后我们将进一步加强设施维护、讯息説明及客服应对，努力避免类似情况再次发生。再次为此次入住给您带来的不便和失望致以诚挚的歉意。若您今后再次来访，我们也希望能有机会为您提供更好的服务，挽回您的信任。京都セントラルイン
Thank you very much for choosing to stay with us and for sharing your feedback.We are pleased to hear that you were satisfied with our convenient location and comfortable beds.At the same time, we sincerely apologize for the inconvenience caused by the Wi-Fi connection and heating system. We will review these points to improve our facilities for a more comfortable stay in the future.We appreciate your valuable comments and hope to welcome you again on your next visit to Kyoto.Kyoto Central Inn
尊敬的客人：衷心感谢您此次选择入住京都中央旅馆。承蒙您对本馆地理位置的满意评价，我们深感欣喜。旅馆紧邻阪急京都线出口，前往岚山、宇治、大阪方向交通极为便利，能获得您的认可实属荣幸。此外，本馆毗邻新京极商店街、高岛屋等热门景点，让您轻松享受观光与购物之乐。全体员工将持续努力，为您提供舒适便捷的住宿体验。诚挚期待您下次造访京都时再度光临本店。京都中央旅馆前台团队全体敬上
尊敬的贵宾感谢您选择入住 京都セントラルイン，并抽空分享宝贵的意见。很高兴得知您对本馆的地理位置感到满意。我们酒店位于阪急京都线车站出口旁，确实十分便利，无论是前往京都市内各景点还是前往大阪都非常方便。同时，非常抱歉此次入住中让您感到不便。您提到的几项问题，我们将立即进行检讨与改善：1?? 客房分配问题非常抱歉您预订的单人房被安排至标准间。这可能是系统调整或当日房型调度导致的误差，给您带来困扰深感歉意。我们会强化入住前的房型确认流程，确保今后不再发生类似情况。2?? 设施与插座问题本馆确实属于历史较久的建筑，部分设施尚未全面更新。我们正在逐步进行房间翻修与插座增加工程，以提升便利性。3?? 噪音问题位于市中心地段的优势同时也伴随交通噪音，我们理解这对睡眠品质造成影响。目前已在部分房间加装隔音窗与厚重窗帘，并可于前台免费提供耳塞，协助改善休息品质。非常感谢您提供详细的反馈，这些意见对我们改进服务品质非常重要。我们将持续努力，让每位旅客都能在方便的同时，享有更舒适的住宿体验。京都セントラルイン前台团队 敬上
この度は当ホテルをご利用いただき、贵重なご时间を割いてご感想をお寄せいただき诚にありがとうございます。当ホテルのサービスをご评価いただき、また立地条件や周辺商业环境について高い评価を赐りましたこと、心より感谢申し上げます。お客様に便利で快适なご滞在をご提供できたことを、スタッフ一同光栄に存じます。今后もサービス品质の向上に努めてまいりますので、どうぞまたのお越しをお待ちしております。京都セントラルイン
Thank you very much for staying at Kyoto Central Inn.We are glad to hear that you were satisfied with our convenient location and reasonable pricing.We sincerely apologize for the noise and vibration caused by the nearby trains and street traffic.Your feedback is greatly appreciated and will be taken into consideration for future improvements.
尊敬的贵宾感谢您选择入住 京都セントラルイン，并花时间详细分享您的住宿体验。首先，非常感谢您对我们工作人员的态度与处理效率给予肯定，也很高兴得知您对酒店交通便利性及鸭川周边的地理位置感到满意。同时，我们诚恳地向您致歉，针对您指出的多项不足之处，我们已立即展开检讨与改善措施：1?? 空调系统目前馆内部分楼层仍采用中央空调系统，温度调节受限。我们理解这给您带来不便，后续将逐步更新设备，让客人可自由设定温度。2?? 被具材质与隔音问题非常抱歉让您感到不适，我们已向清扫部门反映，并检讨被套材质更换方案，同时评估隔音改善措施，特别是临近水箱的客房将优先进行检查与强化。3?? 盥洗用品与洗发沐浴用品品质我们会重新评估目前的品牌与供应商，确保产品品质稳定、不再出现稀释或效果不佳的情况。4?? 房内静音环境我们将加强窗户密封与设备噪音检查，尽可能提供安静的休息环境。再次感谢您提供的宝贵意见。您的每一条反馈都将成为我们改进的重要依据。我们衷心希望有机会再次为您提供更舒适、完善的住宿体验。京都セントラルイン前台团队 敬上
承蒙您从众多饭店中选择本馆，谨此致上诚挚谢意。得知您对住宿体验感到满意，我们深感欣喜。诚如您所言，本馆地理位置优越，前往各处皆十分便利，正对面即是京都高岛屋百货，堪称购物首选。虽说饭店设施并非全新，但我们始终致力维持环境整洁。诚挚期待您下次造访京都时，再度下榻本馆。京都中央旅馆 前台
Dear Guest,Thank you very much for staying with us at Kyoto Central Inn and for sharing your honest and detailed feedback.We are truly sorry to learn that your experience did not meet your expectations, particularly in terms of room comfort and sleep quality. Please accept our sincerest apologies for the inconvenience you experienced.We understand how uncomfortable it must have been to stay in a warm room due to the centrally controlled air conditioning. Unfortunately, as the building uses a central climate system, individual temperature adjustments are limited. However, our staff can provide portable fans or heaters upon request, and we are currently reviewing ways to make room temperature control more flexible for our guests.We are also very sorry that you found the bed too hard and the blanket uncomfortable. Your comments have been shared with our housekeeping and procurement teams so that we can reassess our bedding materials and ensure a more restful night’s sleep for future guests.In addition, we sincerely apologize for the presence of mosquitoes in your room. This is not acceptable, and we have already reinforced pest control and deep cleaning procedures to prevent a recurrence.On a positive note, we are pleased that you appreciated our central and convenient location, but we regret that this alone could not make up for the issues you encountered.Your feedback is extremely valuable and will directly guide our efforts to improve the comfort and quality of our guest experience. We hope you might consider giving us another opportunity to restore your confidence in the future.Warm regards,Kyoto Central InnFront Desk Team
